Business Operations Lead – Nairobi at Emerge Egress Consulting

Role Objective

• Our client is looking for a reliable, proactive, and self-motivated Operations Associate to coordinate projects, support daily operations, and ensure activities are executed smoothly and efficiently.
• The successful candidate will take ownership of assigned tasks, solve operational challenges promptly, coordinate with clients and vendors, and ensure projects are delivered within agreed timelines.

Core Duties and Responsibilities

• Oversee daily operations and manage multiple projects from start to end, ensuring timelines and deliverables are achieved.
• Drive to project sites, and client meetings to monitor work progress, address logistical needs, and ensure smooth execution.
• Identify issues early and take immediate, practical action to resolve them without waiting for direction.
• Coordinate with clients, suppliers, contractors, and other stakeholders to ensure effective communication and timely completion of activities.
• Use sales and negotiation skills to engage clients, negotiate with suppliers, strengthen relationships, and support business growth where required.
• Maintain project trackers and operational records to monitor progress, outstanding actions, and key deliverables.
• Keep leadership updated through clear, concise, and timely progress reports, highlighting achievements, challenges, and required action.
• Coordinate meetings, follow-ups, and action points to ensure agreed commitments are delivered on time.
• Support ad hoc operational assignments and special projects as required by management.
• Handle company, client, and business information with a high level of integrity, confidentiality, and professionalism.

Job Specifications and Qualifications

• Bachelor of Business Administration, Communication or relevant field
• At least 4 years of relevant work experience in operations, project coordination, project management, business development, administration, or a related field.
• Proven experience coordinating projects or managing multiple workstreams.
• Valid Driver’s License and willingness to drive regularly for work-related activities.
• Experience in sales, business development, client relationship management, or vendor management will be an added advantage.

 Key Competencies

• Highly proactive and self-motivated.
• Reliable, accountable, and results-oriented.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Strong follow-up and coordination skills.
• Adaptable and able to manage multiple priorities effectively.
• Confident in dealing with clients, suppliers, and stakeholders.
• High level of integrity, professionalism, and discretion.