Business Operations Officer at Britam

Job Purpose:
To ensure accurate, timely, and compliant execution of client investment transactions across all products in line with agreed SLAs.

The role supports operational integrity through reconciliations, suspense management, and effective stakeholder coordination. It also contributes to risk mitigation, reporting, and continuous improvement of operational processes and automation initiatives.

Key responsibilities:

• Process client transactions including subscriptions, redemptions, switches, and transfers in line with internal policies and SLA timelines.
• Perform daily reconciliations of client cash and units, ensuring timely exception resolution.
• Maintain updated and accurate client data across operational systems.
• Monitor and manage suspense accounts, ensuring timely allocation and ageing controls.
• Prepare operational reports for internal stakeholders and regulatory requirements.
• Liaise with custodians, banks, fund management, finance, and client-facing teams to resolve operational  queries.
• Identify operational risks and contribute to process and automation improvements.

Knowledge, experience and qualifications required:

• Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
• Minimum of 1–2 years’ experience in banking, asset management, financial operations, or a similar environment.
• Professional certification (CIS, CFA, CPA or progress towards the same) will be an added advantage.
• Strong analytical and numerical skills with high attention to detail.
• Good understanding of investment products, operational processes, and industry regulations.