Business Process Improvement Analyst at Britam

Job Purpose:

• The Business Process Improvement (BPI) Analyst is responsible for future state process analysis, documentation, solution design, implementation and training/communication of BPI initiatives for core systems re-platforming. 
• This role will be responsible for streamlining, simplifying and improving core business systems end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and a unified user experience. 

Position Overview:

• Provide strategic leadership around initiatives focused on the sustained improvement of core business processes. 
• Act as a change agent to instill Lean methodology culture and ensure principles are utilized consistently. 
• Serve as the corporate expert on Lean process methodologies and process improvement tools.
• Help manage the development and delivery of Lean methodologies by coaching business leaders.
• Help define process quality issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities. 
• Drive creation and implementation of visual metrics to build sustainability in to continuous improvement. 
• Track record of successful cross functional/project management & deployment leadership experience.
• Strong analytical and client-focused process problem solving experience. 

Key responsibilities:

• Identify, create, and participate in the implementation of business process improvements, enabling tools, and systems that deliver tangible value to the organization. 
• Perform qualitative and quantitative analysis of key performance indicators in an effort to identify opportunities for improvement in the existing business model, processes, and structure. 
• Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures. 
• Analyze and develop business process diagrams and models to support process design and redesign initiatives. 
• Advisor on projects, offering solution-design support and best practices for process management. 
• Monitor business readiness and adoption of process performance audits and reports. 
• Partner with other cross-functional teams within company core business operations to identify and address improvement opportunities. 
• Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc. 
• Facilitate conversation around business process improvement, supporting team members across the Organization, continuous improvement concepts, projects and methodologies. 

Qualifications required:

• Bachelor’s Degree in Business, Computer Science, Information Technology or similar.
• 5+ years of business process improvement experience.
• Solid experience in Global Business Processes design and consultation. 
• BPI certification (Lean, Six Sigma) or experience with Kaizen a plus. 
• Experience with Cloud-based Financial and Insurance Systems, Mobile APPs, Customer Portals, CRM, ERP and Enterprise Document Management Systems. Experience with Oracle ERP will be an added advantage.

Knowledge and experience required:

• Demonstrable applied knowledge of business processes and process improvement methodologies. 
• Ability to interface and communicate effectively with all levels of employees, management and diverse audiences. 
• Ability to influence and shape work, progress, and processes without ownership or control. 
• Solid business insight, with a strong familiarity of core business processes and the Employee Lifecycle. 
• Experience working cross-functionally with departments such as Finance, IT, Legal, Payroll, etc. 
• Demonstrated ability to lead complex projects from inception through completion.
• Knowledge of principles and methodologies of change management. 
• Proven experience working in a global and multi-cultural work environment.
• Strong organizational, time management and presentation skills. 
• Strong, professional work ethic.
• Ability to work in fast paced, fast changing environment. 
• Excellent interpersonal skills; Good team player and able to operate independently.