Business Process Manager at HF Group

Overall Job Purpose

The Business Process Manager will be responsible for driving business process management initiatives throughout the organization by maintaining the process inventory, identifying and analyzing areas of improvement, redesigning processes focusing on digitalization and supporting business and operations strategies. The role holder will also manage key performance indicators around operational efficiency with regular monitoring and reporting to key stakeholders.

Principle Accountabilities

• Apply Business Process Management techniques to clearly identify, understand, assess and clearly communicate business needs to enable the design and implementation of new processes and process improvements.
• Drive initiatives/projects using a structured project methodology, and present analysis, solutions and business cases to senior management.
• Continuously analyze, review, and redesign functional processes to eliminate variations, remove non-value-added activities, waste, bottlenecks and delays.
• Define new target operating model including capacity planning and growth forecasts in collaboration with department Heads.
• Coordinate with cross-functional teams including business, operations and control functions to develop business process requirements.
• Define metrics while designing/redesigning processes and monitor their performance against agreed targets.
• Develop and maintain the process inventory that will be used as a reference for prioritization, controls, integration and communication, preparing of test cases, training documents, etc.
• Oversee the digitalization of processes on the BPM platform following prioritization and agile delivery methodology.
• Be responsible for the smooth integration of changes/new business processes to minimize service disruptions.
• Establish relationships and negotiate with external project stakeholders (consultants, solution providers, service providers, business partners, etc.) by representing the bank's interests in the most professional manner.
• Stay abreast with the latest trends in financial services and develop in-depth knowledge of business activities to enable effective functional and technological recommendations, and implementation.
• Coach team members on process improvement methodologies and tools as required

Minimum Qualifications, Knowledge and Experience

• Bachelor degree in Banking, Business, IT or related fields
• Six Sigma/ Lean knowledge and certification would be an advantage.
• 5+ years’ experience in a dynamic product management role in FSI.
• Proven success in overseeing all elements of the product development lifecycle through the agile methodology.
• High effectiveness in managing cross-functional teams.
• Experience in delivering finely tuned product marketing strategies.
• Experience in Business process reengineering in the financial services industry
• Advanced analytical and problem-solving skills.

Key Competencies and Skills

• Planning, documentation, budgeting, resource planning for all assigned projects
• Determine and select options to achieve goals and/or resolve ad hoc emergent issues.
• Managed delivery teams assigned to innovation products within the specified timelines
• Monitor development and implementation of innovation projects within the defined timelines.
• Quickly and appropriately respond to, or drive, change, while maintaining flexibility and focus.
• Influence others through personal advocacy, vision, and build a solid platform for change.
• Persists to complete tasks / responsibilities, even in the face of difficulties, is optimistic and tenacious all through
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
• Resolves conflicts by demonstrating leadership and appropriate decision-making competencies

Application Deadline: 23 March 2023