Latest Job Openings at HF Group

Overall Job Purpose

The SME Relationship Managers will be responsible for selling Liabilities and Assets in order to grow the Branch Business.

Principle Accountabilities

• Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general
• Monitor Non performing loans and manage the same.
• Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
• Ensure optimum team productivity and identify training needs of the team.
• Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
• Maintaining customer relations by regular contact to ensure customer satisfaction business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
• To analyze loan applications by interviewing the customers.

Minimum Qualifications, Knowledge and Experience

• A Business related degree
• 3 years in Banking Industry

Key Competencies and Skills

• Selling skills
• Analytical skills
• Negotiation skills
• Supervisory skills
• IT Skills
• Report writing
• Communication skills
• Product knowledge 

Application Deadline: 24 March 2023 

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Overall Job Purpose

The Senior Software Engineer will be working with both internal technical developers and external teams to use new technology to solve challenges for both the front-end and back-end architecture, ultimately delivering amazing experiences for our customers.The role-holder will be responsible for building solutions across the stack, web frameworks, APIs, databases, and multiple back-end languages.

Principle Accountabilities

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth.
• Develop new features and infrastructure in support of rapidly emerging business and project requirements.
• Assume leadership of new projects, from conceptualization to deployment.
• Ensure application performance, uptime, and scale, and maintain high standards for code quality and application design.
• Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities.
• Participate in all aspects of agile software development, including design, implementation, and deployment.
• Architect & provide guidance on building end-to-end systems optimized for speed and scale.
• Work primarily in Ruby, Java/JRuby, React, and JavaScript.
• Engage with inspiring designers and front-end engineers, and collaborate with leading back-end engineers to create reliable APIs (both internal and external teams).
• Collaborate across time zones via Slack, GitHub comments, documents, virtual meetings
• Provide process improvement recommendations based on best practices and industry standards
• Work in close partnership with cross-functional teams and management

Minimum Qualifications, Knowledge and Experience

• Bachelor’s Degree in Computer Science or related field.
• Master's degree in in appropriate field of study is an added advantage.
• Over 5 years’ experience in integration, solution architecture, UI/UX design in the financial services sector.
• Strong organizational and DevOps delivery methodology.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• A minimum of 5 years of experience in software engineering.
• Exper ience working in an agile environment.

Key Competencies and Skills

• Planning, documentation, budgeting, resource planning for all research projects.
• Determine and select options to achieve goals and/or resolve ad hoc emergent issues.
• Managed delivery teams assigned to innovation products within the specified timelines
• Monitor development and implementation of innovation projects within the defined timelines.
• Quickly and appropriately respond to, or drive, change, while maintaining flexibility and focus.
• Influence others through personal advocacy, vision, and build a solid platform for change. 
• Persists to complete tasks / responsibilities, even in the face of difficulties, is optimistic and tenacious all through.
• Demonstrates in depth knowledge in different programming languages such as Java, C#, etc.
• Possesses high level understanding in the areas of web application programming, content management systems, API, database and system design
• Experience designing and working with multi-layered architectures (UI, Business Logic Layer, Data Access Layer) along with experience with service-oriented architectures (SOA)
• Machine learning techniques
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
• Resolves conflicts by demonstrating leadership and appropriate decision-making competencies
• Results oriented, excellent interpersonal skills, analytical thinker, problem solving skills, good communicator, innovative, self-driven and a team player who can work with minimum supervision.
• Ability to analyze large quantities of data and provide reports regarding efficiency
• Strong business acumen: Understand business needs and know how to create the tools to manage them.

Application Deadline: 23 March 2023

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The Senior Product Manager will be responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with technology, business, marketing and other teams to ensure revenue and customer satisfaction goals are met.

Principle Accountabilities

• Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch.
• Translate product strategy into detailed requirements for prototyping and final development by engineering teams.
• Develop product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
• Analyze market data to develop or improve products, and define exhaustive customer value propositions for effective marketing communications.
• Collaborate closely with technology, business, marketing, legal and finance teams in the development, QA, and release of products, and balance resources to ensure success for the entire organization.
• Develop product positioning and messaging that differentiates HF group across primary market segments
• Ensure products and releases are launched correctly and on schedule.
• Retrieve and analyze feedback from customers٫ stakeholders and other teams to shape requirements٫ features and end products.
• Use market re search, analysis, and direct engagement with our internal and external customers to create product requirements and define success metric

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree (or equivalent) in Technology, Engineering or business-related field.
• Related certification in Agile Delivery
• 5+ years’ experience in a dynamic product management role in FSI.
• Proven success in overseeing all elements of the product development lifecycle through the agile methodology.
• High effectiveness in managing cross-functional teams.
• Experience in delivering finely tuned product marketing strategies.
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
• Experience in design thinking methodology and customer journey mapping.

Key Competencies and Skills

• Planning, documentation, budgeting, resource planning for all product development projects.
• Determine and select options to achieve goals and/or resolve ad hoc emergent issues.
• Managed delivery teams assigned to innovation products within the specified timelines
• Monitor development and implementation of innovation projects within the defined timelines.
• Quickly and appropriately respond to, or drive, change, while maintaining flexibility and focus.
• Persists to complete tasks / responsibilities, even in the face of difficulties, is optimistic and tenacious all through.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
• Resolves conflicts by demonstrating leadership and appropriate decision-making competencies
• Results oriented, excellent interpersonal skills, analytical thinker, problem solving skills, good communicator, innovative, self-driven and a team player who can work with

Application Deadline: 23 March 2023

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Overall Job Purpose

The Lead Researcher will be responsible for using research and analysis to find changes or opportunities in the market. The role holder will then suggest business improvements by using analytics and will provide data and analysis to the team when necessary.

Principle Accountabilities

• Work closely with Product Managers, Engineers, Data engineers and other teams to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs.
• Lead the research for teams (internal or external), suggesting the best approach and methods to use so we’re capturing the right insights that help us grow and develop our products within the overall group strategy.
• Plan and run qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products.
• Identify actionable insights through quantitative methods such as large-scale surveys, and use basic statistical concepts to ensure findings are robust.
• Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
• Collaborate closely with the analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitive analysis yourself
• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or whatever mechanism gets the insights into our decision-making.
• Maintain an understanding of external competitive digital developments and their impact on our business and innovation strategy;
• Watch the activity of our competition in Kenya as well as trends in the global financial industry then make recommendations on how the Bank can improve customer experience.

Minimum Qualifications, Knowledge and Experience

• A Bachelor’s Degree from an accredited University
• Masters Degree is an added advantage
• Experience in conducting market research geared towards product development in the financial services sector.
• At least 4 years’ experience in Banking.
• In-depth knowledge and experience in market data collection and manipulation.
• Experience in using agile methodologies
• Experience in Business or policy related publications
• At least 3 years’ experience in active research

Key Competencies and Skills

• Planning, documentation, budgeting, resource planning for all research projects.
• Determine and select options to achieve goals and/or resolve ad hoc emergent issues.
• Managed delivery teams assigned to innovation products within the specified timelines
• Monitor development and implementation of innovation projects within the defined timelines.
• Quickly and appropriately respond to, or drive, change, while maintaining flexibility and focus.
• Influence others through personal advocacy, vision, and build a solid platform for change. 
• Persists to complete tasks / responsibilities, even in the face of difficulties, is optimistic and tenacious all through.
• Data analytics skills especially experience in R, Python or SQL
• Project Management skills
• Machine learning techniques
• Formative & summative usability research methods
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
• Resolves conflicts by demonstrating leadership and appropriate decision-making competencies
• Results oriented, excellent interpersonal skills, analytical thinker, problem solving skills, good communicator, innovative, self-driven and a team player who can work with minimum supervision.
• Exceptional skills in problem solving, ideation and communication
• Thought innovation and critical thinking.

Application Deadline: 23 March 2023

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Overall Job Purpose

The Business Process Manager will be responsible for driving business process management initiatives throughout the organization by maintaining the process inventory, identifying and analyzing areas of improvement, redesigning processes focusing on digitalization and supporting business and operations strategies. The role holder will also manage key performance indicators around operational efficiency with regular monitoring and reporting to key stakeholders.

Principle Accountabilities

• Apply Business Process Management techniques to clearly identify, understand, assess and clearly communicate business needs to enable the design and implementation of new processes and process improvements.
• Drive initiatives/projects using a structured project methodology, and present analysis, solutions and business cases to senior management.
• Continuously analyze, review, and redesign functional processes to eliminate variations, remove non-value-added activities, waste, bottlenecks and delays.
• Define new target operating model including capacity planning and growth forecasts in collaboration with department Heads.
• Coordinate with cross-functional teams including business, operations and control functions to develop business process requirements.
• Define metrics while designing/redesigning processes and monitor their performance against agreed targets.
• Develop and maintain the process inventory that will be used as a reference for prioritization, controls, integration and communication, preparing of test cases, training documents, etc.
• Oversee the digitalization of processes on the BPM platform following prioritization and agile delivery methodology.
• Be responsible for the smooth integration of changes/new business processes to minimize service disruptions.
• Establish relationships and negotiate with external project stakeholders (consultants, solution providers, service providers, business partners, etc.) by representing the bank's interests in the most professional manner.
• Stay abreast with the latest trends in financial services and develop in-depth knowledge of business activities to enable effective functional and technological recommendations, and implementation.
• Coach team members on process improvement methodologies and tools as required

Minimum Qualifications, Knowledge and Experience

• Bachelor degree in Banking, Business, IT or related fields
• Six Sigma/ Lean knowledge and certification would be an advantage.
• 5+ years’ experience in a dynamic product management role in FSI.
• Proven success in overseeing all elements of the product development lifecycle through the agile methodology.
• High effectiveness in managing cross-functional teams.
• Experience in delivering finely tuned product marketing strategies.
• Experience in Business process reengineering in the financial services industry
• Advanced analytical and problem-solving skills.

Key Competencies and Skills

• Planning, documentation, budgeting, resource planning for all assigned projects
• Determine and select options to achieve goals and/or resolve ad hoc emergent issues.
• Managed delivery teams assigned to innovation products within the specified timelines
• Monitor development and implementation of innovation projects within the defined timelines.
• Quickly and appropriately respond to, or drive, change, while maintaining flexibility and focus.
• Influence others through personal advocacy, vision, and build a solid platform for change.
• Persists to complete tasks / responsibilities, even in the face of difficulties, is optimistic and tenacious all through
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; developers, product owners, and subject matter experts.
• Resolves conflicts by demonstrating leadership and appropriate decision-making competencies

Application Deadline: 23 March 2023

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Overall Job Purpose

The SME Branch Business Consultant  will be responsible for selling Liabilities and Assets in order to grow the Branch Business.

Principle Accountabilities

• Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
• Maintaining customer relation by regular contact to ensure customer satisfaction business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
• To analyze mortgage loan applications by interviewing the customers.
• To identify customers borrowing needs by interviewing so as to ensure selling of the right mortgage product.
• To safeguard bank assets by being a dual custodian to minimize frauds and losses

Minimum Qualifications, Knowledge and Experience

• A Business related degree
• 3 years in the Banking Industry

Key Competencies and Skills

• Selling skills
• Analytical skills
• Negotiation skills 
• Supervisory skills
• IT Skills
• Report writing
• Communication skills
• Product knowledge 
• Team Work
• Listening skills

Application Deadline: 24 March 2023