Business Support Analyst, Risk at Standard Bank Group

MAIN PURPOSE OF THE JOB

• The purpose of the role is two-fold i.e., to provide comprehensive administrative support to the CRO which entails amongst others diary management, booking travel, co-ordinate team events etc as well as supporting the reporting of various risk initiatives to the bank’s governance forums
• The second critical function of the role is strategy enablement which entails amongst other key deliverables includes co-ordination of the strategy planning and execution cycles, following up and ensuring successful closure of action plans relating to performance of the Risk function relative to the bank’s strategy, risk teams productivity monitoring, management of risk communications across the bank as well as monitoring and reporting of continuous improvement initiatives

KEY RESPONSIBILITIES/ACCOUNTABILITIES

Administrative 

• Maintain and update the calendar and schedule of recurrent meetings for the Unit Head
• Proactively manage all key events in the Risk calendar (Risk Conference, Strategy offsite, People Day etc)
• Managing travel & accommodation for the Unit Head and Manco members when on official bank business
• Arranging team events – working with relevant internal teams and externally with vendors to ensure successful delivery of Risk team events
• Taking minutes for various Risk Manco & Govo meetings and ensuring all actions are closed in a timely manner
• Leave management – working closely with Manco members to ensure adherence to leave policy on behalf of the CRO
• Supporting a seamless onboarding experience of new to bank staff in Risk with relevant teams in P&C and Technology

Strategy formulation and execution

• Support the CRO with the formulation of the Risk function’s response to the bank’s strategy and monitoring the effective execution against the set strategy
• Coordinate and support the overall budget and other planning activities in coordination with the Manco members.

Monthly Productivity Monitoring

• Track delivery of risk objectives on a monthly and quarterly basis for reporting to the Risk Manco, the Risk team as well as the wider bank.

Governance

• From time to time and as agreed with the Head of Governance, work closely with the Governance team to support the preparation of risk reports for submission to Governance forums
• Following up closely with the Governance team for timely closure of internal audit, CRAR and CART actions

Continuous Improvement

• Working with relevant Manco member responsible for continuous improvement initiatives to track and report on progress and outcomes of identified initiatives
• Conduct post implementation benefits review of productivity improvement solutions to ensure key business objectives are delivered

Risk Communications

• Arranging the fortnightly risk check-in sessions (via MS Teams) and play a key role in identify topics for discussion and securing key speakers for those topics with support from the CRO
• Coordinate distribution of Risk team communication across the bank with the Brand and Marketing team
• Support scheduling bankwide ‘hot topics’ townhalls or other digitally held meetings such as ‘silly season’

QUALIFICATIONS
Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce and or Finance and Accounting

Preferred Qualification 

• A professional qualification such as CPA or ACCA will be an added advantage  

Experience Required

• Business Management
• Business Support
• 2-3 years
• Experience in managing projects to completion to achieve defined business objectives or metrics.

ADDITIONAL INFORMATION
Personal competencies

• Strong interpersonal skills – ability to interact with senior level internal and external contacts
• Excellent communication skills – both written and oral (including facilitation, negotiation and presentation skills)
• Excellent numerical ability
• Excellent report writing and editing skills (as opposed to general written skills)
• Strong comprehension skills – read, assimilate, summarise efficiently
• Flexibility, adaptability and demonstrated ability to multi-task effectively
• Building and maintaining strong working relationships
• Assertive and ability to get things done
• Ability to prepare high quality presentations for internal and external audiences
• Keeping information confidential given the reporting line and the matters dealt with at the Risk department
• Project a professional image to all persons and respond in an efficient and timely manner