Business Systems Analyst at Spinners and Spinners Ltd (S&S)

Core Responsibilities

Gather and analyze business requirements:

• Interview stakeholders to understand their needs and goals.
• Document and prioritize requirements.
• Identify and assess risks.

Design and implement solutions.

• Develop system specifications and prototypes.
• Work with developers to implement solutions.
• Test and debug systems.

Business Process Optimization

• Continuously optimize customer-facing systems for ease of business and exceptional customer experience.
• Continuously optimize internal business systems for optimum efficiency and agility.
• Train and support users for optimum system utilization and productivity.

Project Management and Support

• Assist in project planning, scheduling, and resource allocation.
• Track project progress and report on milestones and deliverables.
• Manage project risks and issues and propose mitigation strategies.

Key Deliverables

Personalized & Progressive Customer Relationships

• Ensure systematic management of customer relationships throughout the customer lifecycle, from acquisition to growth.
• Optimize for scalability and cost-efficiency.

Personalized Customer Experience & Ease of Doing Business

• Improve overall customer experience and make this a source of competitive advantage for the company.
• Optimize for scalability and cost-efficiency.

Efficient & Interconnected Supply Chain

• Deploy solutions to achieve a seamless and interconnected supply chain, from raw material to fulfillment stage.
• Enable on-time fulfillment with lean inventory.
• Optimize for scalability and cost-efficiency.

Efficient & Effective Product Innovation

• Enable systematic translation of in-depth learnings into new products and roll out.
• Optimize for scalability, collaboration, speed, and product success.

Key Decision Making

• Suggest and implement optimal ways to gather requirements as per defined focus areas.
• Independently explore and suggest solution options to Team Lead - IS & BI for approval.
• Suggest execution plan for approved solutions to Team Lead - IS & BI for approval.
• Execute multiple assigned projects at any given time in quarterly cycles.

Qualifications

• Bachelor's degree in IT, Information Systems, Computer Science, or any related field required.
• Related certifications such as Certified Business Analysis Professional (CBAP®) will be an added advantage.
• A certification in Project Management e.g., PRINCE2, PMP, Agile certifications etc., will be an added advantage.
• Previous experience with Microsoft Power Apps and/or other low code platforms would be an added advantage.
• Previous experience implementing an ERP or other enterprise-wide applications would be an added advantage.
• Minimum 2-3 years' experience in a similar role.
• Proven track record and experience designing and delivering business solutions that meet the needs of both customers and internal stakeholders.