Business Transformation Consultant - Management Services at World Food Programme (WFP)

DURATION: 11-months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

ORGANIZATIONAL CONTEXT

The Management Services Division (MSD) supports a community of over 3,000 team members, worldwide – ranging in profiles from Architects and Engineers to Drivers and Maintenance Workers. The Administration functional area prides itself on providing quality customer service while ensuring that WFP operations reach our beneficiaries, smoothly, even in the toughest conditions, through providing efficient, cost-effective digital solutions for our colleagues in the field. The priorities of the MSD transformation are developed with the view of providing relevant solutions in alignment with the needs of our end-users/customers, situated in field locations, involving all Administration workstreams, including Engineering.

The responsibilities of our Administration professionals include managing travel, accommodation, and protocol support; delivering and maintaining fit-for-purpose facilities; managing WFP’s pool of assets including light & armored vehicles; and providing guidance on oversight, internal controls, and anti-fraud management. The Division is seeking to identify a Business Transformation Consultant to establish a clear understanding of the MSD products portfolio/strategic vision and to guide the alignment of the MSD teams and products in accordance with the Divisional strategic vision.

ACCOUNTABILITIES/RESPONSIBILITIES:

Under the supervision of the Director, Management Service, the Business Transformation Consultant will have the following responsibilities:

The incumbent will be responsible for the following specific tasks:

1. Collaborate closely with the TEC Business Engagement Manager guiding strategic priorities, initiatives, and projects for MSD, and drafting the digital roadmap for the division
2. Conduct in-depth information sessions to thoroughly understand the field realities and potential impact of any suggested digital solutions, including evaluating any previously/recently implemented options
3. Participate in the development of business planning and strategy to advocate for business results and outcomes as well as branch functional work plans in compliance with WFP policies, standards, and strategy
4. Keep abreast of relevant knowledge and best practices in the IT industry on Business Relationship Management, Business Analysis, and IT Project Management, adopt best practices and guidelines, and orient towards continuous improvement of the functions; applying Agile methodology, human-centered design, and business process mapping
5. Build and nurture strategic and working relationships with the business, aligning business needs, and priorities with providers’ capabilities and service portfolio
6. Gather and shape business demand, anticipating the direction of the business and offering industry business and technology insights with the potential to create value for the business environment
7. Manage business expectations in servicing demand and oversee the success of business change initiatives, seeking ongoing opportunities to support or increase the business value from business provider initiatives and services
8. Enable business change and improve the ability of the business to adapt by analysing business capabilities, defining needs, modelling the business, and identifying new opportunities or recommending solutions that deliver value for business priorities
9. Keep abreast of the strategic direction, profile, environment, and needs of the business holistically to identify initiatives or core business process improvements with enabling technologies that allow the business to meet its goals
10. Define and utilize techniques for eliciting, understanding, analysing, documenting, validating, and communicating business objectives, needs, requirements, and process flow to ensure common understanding, agreement, and prioritization between stakeholders.
11. Manage the delivery of projects to ensure solutions transfer into the business following established overall project objectives and business strategies and requirements.
12. Serve as the MSD focal point for TEC cross-functional initiatives such as the Automation Working Group to represent MSD’s divisional priorities.

DELIVERABLES AT THE END OF THE CONTRACT:

• An approved and implemented strategic document on digitalisation of the relevant workstreams, including a technology road map for the division
• Division-wide demand for automation and data captured and prioritized as part of the interdivisional Automation and Data working groups
• Strong cross-functional networks established, developed, and maintained for ongoing collaboration
• Customer-driven, field-focused solutions developed for a broad range within the Administration Services portfolio; solutions tested, released, and documented
• An integrated evaluation component following each change initiative, to assess impact after implementation
• An established ‘gatekeeper’ function from MSD, prioritizing HQ-driven change initiatives that affect Country Offices and determining necessary resources required to implement change

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

University degree with an emphasis on Business Administration, Information Technology, or other related fields

Experience:

Minimum 5 years of relevant work experience with data integration, analytics, and reporting tools, including, but not limited to, Palantir Foundry, SAP Business Intelligence suite, and Tableau.

Knowledge & Skills:

• Has managed large projects requiring innovative recommendations and approaches.
• Has built strong relationships with business partners to identify key business issues and identify new/improved IT solutions and services.
• Has aligned IT strategies with business strategies and requirements.
• Ability to lead projects, communicate with client’s management, and mentor junior team members
• Develop project plans with clearly defined deliverables
• Ability to translate client’s business needs into an actionable plan
• Strong analytical, logical, teamwork, and organizational skills
• A structural mindset with solid problem solving and research skills
• Turn data into meaningful insights and transformative solutions
• A solid team player with experience in managing projects
• Deadline-driven, organized, and able to multitask
• Endless curiosity and out-of-the-box thinking
• Ability to work under pressure and adhere to deadlines.
• Excellent interpersonal skills and ability to lead business engagement discussions
• Exceptional analytical and quantitative problem-solving skills
• Ability to work effectively with people at all levels in an organization

Languages:

• Ability to communicate complex ideas effectively – both verbally and in writing – in fluent English, with the ability to present technical concepts in concise business language to multiple audiences.