Call Center Agent at Corporate Staffing

Duties and Responsibilities 

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Key Qualifications

• Strong verbal and written communication skills; in both English and Kiswahili
• No MTI
• Proficiency in Microsoft Office applications e.g. Word Excel; PowerPoint etc.
• Minimum 3 years experience in a similar role preferably in the service industry
• Quality Assurance, customer complaint resolution, customer service, and call etiquette
• Good team spirit and open-minded
• Positive attitude and proactive collaboration
• Good stakeholder management and customer service
• Excellent communication and interpersonal skills