Call Center Officer – Debt Collection at Finley International Limited

Job Purpose: To ensure timely collection of outstanding debts as per agreed terms and limits.

Key Responsibilities

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients.
• Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
• Act as a mediator for disputes between customers and principals/Clients
• Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments
• Deliberate with customers by telephone or in-person to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
• Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
• Provide customers with their correct account details e.g. balances, account numbers etc.
• Maintaining data integrity and keep customer details confidential.
• Attend to customers during scheduled/unscheduled meetings.
• Record information about the financial status of customers and status of collection efforts in the company’s system.
• Respond to all correspondences e.g. e-mail, telephone, postal mail.
• Organize, manage and implement the most suitable debt recovery method and techniques.
• Negotiate credit extensions if and when required.
• Preparation of reports as required.

Qualifications

• Possession of a Diploma in any field from a recognized institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Diploma (Banking/Credit management background will have an added advantage)
• Strong analytical power, good problem-solving skills and ability to work under immense pressure.
• Good communication and interpersonal skills to manage stakeholders.
• Fluency in both spoken and written English is a must.
• Computer literate & English proficiency.