Call Center Operations Manager at 4G Capital

We’re looking for a strategic and performance-driven Call Center Manager to lead our sales, collections, and retention operations for a key digital lending product. This role is a critical driver of our revenue growth and customer success. 

As the leader of our Nairobi-based call center, you will: 

• Own the full call center strategy—from sales conversion to customer retention 
• Manage high-performing teams across sales, retention & collections, and quality assurance 
• Use data and insight to design playbooks and improve performance 
• Champion operational excellence and drive continuous improvement 
• Collaborate with senior leadership to deliver on commercial goals

Are You the Right Fit? 

We’re looking for someone who: 

• Has 5+ years’ experience in call center leadership, preferably in financial services or fintech 
• Thrives in fast-paced, target-driven environments 
• Is deeply data-driven, tech-savvy, and passionate about customer outcomes 
• Brings strong leadership skills—able to inspire, coach, and develop others 
• Shares our values of Excellence, Respect, Growth, Courage, and Commit