Call Centre Agents (contract) - FAK at Absa Bank Limited

Job Summary

• To guide customers with their questions and addresses issues regarding products or services at the contact centre

Job Description

• Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
• Escalate All complaints/feedbacks triggered via calls to respective departments.
• Advise and guide prospective customers’ inquiries about FA medical products and services.
• Respond to the insured customers about benefits inquiries.
• Guide the insured customers about their benefits, service provider and other related matters.
• Negotiate with service providers for sustainable costs containment.

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)