Call Centre Executive at Imarika DT Sacco

This job is responsible for handling customer interactions (calls, emails, chats) to provide support, resolve issues and provide information on available products and services.
Key Responsibilities/ Duties / Tasks

• Handling members queries and offering utmost support through telephone and email.
• Providing relevant information on membership, products, services and solutions
• Online member Recruitment.
• Activation of dormant accounts.
• Cross-selling of Sacco products.
• Any other duty assigned from time to time by the supervisor

Academic qualifications

• Bachelor's degree in public relations, Marketing and Mass communication and any business-related course.other
• Professional Qualifications/Membership to professional bodiesMarketing Society of Kenya.
• Previous relevant work experience required.
• One Year of relevant work experience