Call Centre Intern at Umba

We are seeking proactive and results-driven Call Center Interns to join our team. This role combines new customer acquisition and customer relationship management to drive growth and enhance customer satisfaction You will play a key role in engaging potential and existing customers, ensuring they receive outstanding service while meeting sales and retention targets.
Key Responsibilities

• Make outbound calls to potential customers from provided leads.
• Present and clearly explain the Stock Loan Product and its terms.
• Convert prospects into active borrowers and guide them through onboarding.
• Maintain and update a daily sales pipeline report.
• Gather and share market insights and customer feedback with the product team.
• Make follow-up calls to existing borrowers to ensure timely repayments.
• Promote repeat borrowing and upsell products where applicable.
• Address customer queries or escalate them to relevant departments.
• Conduct periodic satisfaction checks and record feedback.
• Monitor customer engagement and flag potential churn risks.

Requirements

• Diploma or Degree (completed or in progress) in Business, Marketing, Finance, or related field.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer-oriented mindset.
• Ability to work in a fast-paced, target-driven environment.
• Basic computer skills (MS Office, CRM systems an added advantage).
• Prior sales or customer service experience is an added advantage but not mandatory.