Turaco is looking for a skilled Call Centre Manager (CCM) to work with the Nairobi office. The CCM will report to the General Manager and will lead a growing call centre team to enhance performance, improve service quality, and cost-effectiveness. The CCM will establish and track team daily objectives, conduct effective resource planning to maximize productivity of people and technology, and collect and analyze call centre statistics. This is an exciting growth opportunity to be at the forefront of an innovative insurtech company. We’re looking for someone who is results-oriented, organized, customer-centric, and comfortable in a fast-paced startup environment.
The CCM will perform the following tasks in a highly professional manner:
Key Qualifications & Profile:
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