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  • Posted: Mar 12, 2021
    Deadline: Mar 19, 2021
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  • CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
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    Call Centre Nursing Executive - Medical Contact Centre (Contract)

    PURPOSE:

    To provide general customer service in respect to medical business customers.

    PRIMARY RESPONSIBILITIES:

    • Receive and respond to Medical emergency lines and ensure 24 hour coverage.
    • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
    • Issuance of both in and outpatient approvals for admissible requests for insured members.
    • Communication to stakeholders on management of cases and financial liability through reports.
    • Provide input for the customer service reports.
    • Handle customer service issues and queries.
    • Escalate Customer queries to the relevant job role if necessary.
    • Maintain professional ambience within the office premises.
    • Promote the organization’s customer service charter.

    GENERIC DUTIES

    • Participate in planning and budgeting for the department.
    • Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;
    • Participate in premium collection and renewal follow up for clients.

    PERSON SPECIFICATIONS

    Academic Qualifications

    • Bachelor’s Degree In Nursing (KRCHN), Health Management Or In A Related Field
    • Diploma in Nursing or Health System Management would be an added advantage

    Professional Qualifications

    • KRN/KRCHN

    Experience

    • Up to three (3) years’ relevant experience in busy health environment
    • Experience in a medical call centre management unit will be an added advantage

    Skills and Attributes

    • Problem solving skills;
    • Good analytical skills;
    • Computer literate in MS Office and other office applications;
    • Understanding of the working environment /competitors;
    • Technical competence in insurance;
    • Basic knowledge of regulations by AKI and IRA;
    • High emotional intelligence;

    Method of Application

    Interested and qualified? Go to CIC Insurance on cic.co.ke to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    Back To Home View All Vacancies at CIC Insurance

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