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  • Posted: Mar 12, 2021
    Deadline: Mar 19, 2021
  • CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
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    ICT Risk Specialist


    Monitor organization-wide compliance with information security policies and standards and proactively identify areas of emerging cyber risks and provide recommendations in liaison with the Information security officer


    • Work with the business to understand the day to day activities and evaluate that controls provide adequate security and compliance.
    • Monitor organization wide compliance with information security policies and standards and proactively identify areas of emerging cyber risks and provide recommendations in liaison with the Information security officer.
    • Participate in the review and development of information security policies, and related standards and guidelines, by representing the risk department in the ICT working group;
    • Perform periodic user rights reviews for staff and ICT administrators across business systems to ensure privileged access risks are controlled.
    • Monitor that data is captured, stored, processed and disposed off as per the policies. He/she should make sure that data is safeguarded and used responsibly by the data owners at various functional levels.
    • Conduct quarterly ICT Risk reviews and maintain an up-to-date ICT risk register for all the subsidiaries in CIC Insurance Group and proactively oversee implementation of risk mitigations.
    • Support the development of a risk awareness culture across the group through periodic trainings and risk awareness communicate.
    • Research on emerging ICT risks and present a quarterly report to Risk committee of management for every subsidiary.
    • Support business systems owners in the definition of information security requirements for existing and new applications and communication systems;
    • Support project managers during the project risk management process to identify project risks and treatment approaches for systems/ technology-based projects.
    • Provide expert advice on the security architecture and configuration of complex systems to the ICT department;
    • Participate in quality assurance activities by validating, or overseeing the validation of, the correct implementation of security controls before systems enter production;
    • Perform post implementation risk assessments for technology and information systems and recommend appropriate risk management controls.
    • Evaluate training and awareness programs carried out by ICT security and HR;
    • Keep abreast of developments in the field and shares security alerts with those responsible for affected operational functions;
    • Communicate ICT risks to business owners and document risk acceptance.
    • Represent the risk in the incident response team and coordinate the response to information security incidents;
    • Perform and/or oversee red teaming exercises
    • Conduct information risk assessments, identify and recommend risk mitigation measures


    Academic Qualifications

    • Bachelor’s degree in a related field

    Professional Qualifications

    • CISA/CISM/CRM or Progress ICT Security Certifications


    • Minimum of four (4) years’ relevant experience

    go to method of application »

    Call Centre Nursing Executive - Medical Contact Centre (Contract)


    To provide general customer service in respect to medical business customers.


    • Receive and respond to Medical emergency lines and ensure 24 hour coverage.
    • Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
    • Issuance of both in and outpatient approvals for admissible requests for insured members.
    • Communication to stakeholders on management of cases and financial liability through reports.
    • Provide input for the customer service reports.
    • Handle customer service issues and queries.
    • Escalate Customer queries to the relevant job role if necessary.
    • Maintain professional ambience within the office premises.
    • Promote the organization’s customer service charter.


    • Participate in planning and budgeting for the department.
    • Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;
    • Participate in premium collection and renewal follow up for clients.


    Academic Qualifications

    • Bachelor’s Degree In Nursing (KRCHN), Health Management Or In A Related Field
    • Diploma in Nursing or Health System Management would be an added advantage

    Professional Qualifications



    • Up to three (3) years’ relevant experience in busy health environment
    • Experience in a medical call centre management unit will be an added advantage

    Skills and Attributes

    • Problem solving skills;
    • Good analytical skills;
    • Computer literate in MS Office and other office applications;
    • Understanding of the working environment /competitors;
    • Technical competence in insurance;
    • Basic knowledge of regulations by AKI and IRA;
    • High emotional intelligence;

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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