Call Centre Representative at Cytonn Investments

Reporting to the call center supervisor, the call centre representative will be tasked with managing incoming calls from clients, troubleshooting problems, providing information and maintaining logs in the database.

RESPONSIBILITIES

1. To offer high quality customer experience to all customers
2. To manage and resolve customer concerns and queries
3. To identify and escalate priority issues and where necessary, follow up customer concerns
4. To document all customer interaction information according to standard operating procedures
5. To ensure accurate and timely filing of all presented customer documentation
6. To maintain and improve quality results by adhering to standards and guidelines
7. Any other duties as shall be assigned from time to time

REQUIREMENTS

1. Diploma in any business related field
2. Excellent written and verbal communication skills
3. A team player with strong work ethic
4. Great service attitude towards customer satisfaction
5. Demonstrate the ability to handle pressure and performs duties well to completion
6. Ability to learn quickly and manage workload in a demanding environment
7. Prior experience as a call centre representative will be an added advantage

LEARNING OPPORTUNITIES

Gives you the unique opportunity to learn and lead a team in a fast paced investment management environment with a young, dynamic and creative workforce who have a global business exposure.