Camp Manager at Brites Management

Roles & Responsibilities:

• Overseeing the general operations of the camp
• Ensuring that the facility is in an operative condition as per category of the unit to receive & serve the guests.
• Ensuring the general revenue growth of the ho through new business in the accommodation and events sections
• Conducting regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets and action taken for service recovery, and also any staff issues.
• Ensuring SOP implementation in all departments and check the same during routine operational checks.
• Liaising with the HRM to ensuring proper staffing of all the departments
• Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
• Ensuring co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process. Meeting all departmental heads to review & train the staff to upkeep the human capital.
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Monitoring and maintaining operation & overhead costs in order to maintain maximum revenue to the organization.
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

 Qualifications and Requirements:

• Degree or Diploma in Hotel & Restaurant Management or a related field Minimum or culinary schooling
• 5years management experience at a full-service hotel
• Must be computer literate
• Extensive knowledge and experience in Food and Beverage service.
• Highly conversant with camp management
• Knowledge in planning, budgeting, forecasting and management of costs
• Be conversant with advanced principles of food and beverage management, revenue management and cost control:
• People Management skills
• Good verbal and written skills
• Familiarity with hospitality software systems.
• Financial management skills