Spa Manager – Hospitality at Corporate Staffing

Key Responsibilities

• Always demonstrate sincere customer focus and true appreciation for the guest experience.
• Be the single point of contact for Dignitaries, VIP, and VVIP guests and coordinate their Spa experience.
• Develop and maintain an adequate professional product program.
• Develop and maintain retail product program.
• Ensure all dealings with guests at the spa and health club area meet or exceed the hotel operating standards.
• Ensure all areas of the Spa are kept clean and well-maintained at all times.
• Ensure compliance with all legislation governing the operation of a Spa facility.
• Ensure the guest experience is relaxing and following the hotel’s standards.
• Ensure the health and safety of guests and employees are paramount at all times.
• Ensure consistent Spa experience development to ensure that innovation and uniqueness are maintained.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards to effectively manage operational costs.
• Ensure that the Spa team adheres to all Spa operational and service standards.
• Ensure that the spa department follows business conduct and ethics.
• Ensure that the spa department follows hotel policies and procedures including health, hygiene, emergency, and Fire prevention.
• Ensure that the spa department follows safety and maintains confidentiality for all guests and colleagues at all times.
• Ensure all spa, health club, and wellness equipment is maintained in good working order at all times.
• Ensure that all stock and cash items are kept safely under lock and key.
• Able to provide guidance, encourage teamwork, and facilitate related professional work processes.
• Able to achieve high performance and operational standards.
• Able to liaise with internal and external parties at the appropriate levels to ensure the smooth flow of spa operations.
• Able to handle any guest complaints or special requirements.
• Able to promote and sell spa programs to groups, conference guests, walk-ins, etc.
• Able to upsell the spa and wellness programs.
• Able to implement and monitor up-selling strategies to maximize spa and health club operational revenue.
• Able to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions.
• Responsible for checking and overseeing all guest settlements like cash, CC, room settlements, etc.
• Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
• Responsible for developing strong product quality and treatment measures.
• Responsible for monitoring and analyzing the products and services of competitive Spas, to maintain a competitive advantage.
• Responsible for the department training plan and conducting hands-on training for the new recruitment.
• Responsible for reviewing all guest feedback results and implementing improvements to ensure guest satisfaction.
• Responsible for spa employees’ weekly duty schedules and staff duty charts.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all spa equipment.
• Coordinate with the engineering department to ensure proper repair and preventive maintenance works of all health club equipment.
• Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.
• Monitor and review Spa employees’ performance regularly and provide required guidance.
• Manage spa inventory effectively, and follow hotel purchasing standards to ensure audit compliance.
• Hold regular meetings to keep staff updated on all aspects of the Spa’s operation.
• Gather information and remain fully informed of local and international trends in Spa operations.
• Perform a regular inventory of Spa par levels operational stocks.
• Raise store requisitions of all operational items as and when required.
• Perform any other duties that management may reasonably require.
• Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guideline
• Plan or direct spa services and programs.
• Train staff in using or selling products, programs, or activities.
• Assess employee performance and suggest ways to improve work.
• Develop staff service or retail goals and guide staff in goal achievement.
• Develop or implement marketing strategies.
• Maintain client databases.
• Participate in continuing education classes to maintain current knowledge of the industry.
• Schedule guest appointments.
• Able to develop and implement Spa operational goals, policies and procedures

Requirements

• Bachelor’s degree or Diploma in the relevant field.
• Proven work experience in a 3-4 Star Spa/ Hotels.
• Extensive knowledge and expertise in various spa treatments and techniques.
• Passionate about the Spa and Fitness world.
• Willing to deliver the best service and experience to our guests.
• Demonstrated strong leadership, team, and communication skills are essential.
• Strong working knowledge of MS Office.
• Strong working knowledge of Spa, Membership, and recreational software.