Casual Server at HRM Connection Ltd

JOB SUMMARY:

• We are seeking passionate waiters/waitresses driven by the desire to satisfy customers. Successful candidates will be responsible for serving guests in a friendly, timely, and efficient manner.

ROLES & RESPONSIBILITIES:

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food.
• Communicate to the guest and provide assistance with their queries.
• Serve food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, replenishing utensils, refilling glasses.
• Properly open and pour drinks at the tableside.
• Adhere to grooming and appearance standards consistently.
• Understands and can communicate products and services available at the restaurant.
• Must have some familiarity with basic cooking skills.
• Help in other areas of the restaurant such cleaning and organizing serving areas.

QUALIFICATIONS

• Knowledge of culinary terminology
• Previous food service experience
• Formal training through a hospitality of culinary program/college/university.
• Ability to work with flexibility in a continuous schedule of day, nights, holidays, and weekends
• Any other skills and knowledge where possible