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  • Posted: Feb 2, 2023
    Deadline: Not specified
  • Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwan...
    Read more about this company


    Change Manager/System Administrator

    Key Requirements:

    • Establishes the process for change management and ensures that each change follows the complete procedure to ensure minimum disruption to IT services.
    • Evaluates all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether the change will adversely affect the operational environment and introduce unacceptable risk.
    • Chairs the Change Advisory Board (CAB) and ensures the CAB has the information needed to evaluate changes.
    • Authorizes acceptable changes, either alone or after a CAB meeting has taken place.
    • Liaises with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules.
    • Carefully manages emergency changes to minimize further incidents and make sure the change is controlled and takes place securely.
    • Verifies that emergency changes are appropriately assessed and authorized after the change.
    • Maintains a tracking and reporting system to document rejected changes, communicates the status of approved and in-process changes, and completes changes.
    • Ensures that approved changes are implemented as planned and ensures that they have met their objectives. Reviews any changes that have been backed out of and have failed.
    • Produces regular management reports.
    • Works with Configuration Management to ensure that configuration item (CI) changes are entered in the change management database (CMDB).


    • Must have a relevant bachelor’s degree in computer science
    • Must have ITIL v4 experience, with practitioner certification in change management.
    • Use of change management tools.
    • Knowledge of deployment and implementation methodologies of related technical change management experience.
    • Experience in project management and knowledge of approaches, tools, and phases of the project lifecycle.
    • Solid understanding of the software development lifecycle.
    • Understanding of configuration management principles.
    • Familiar with controls and audit compliance.
    • Experience working in a team-oriented, collaborative environment.
    • Excellent analytical and creative problem-solving skills.

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