Channels Manager at Kenya Airways

Brief Description        

Reporting to the Sales Director, the ideal candidatewill be responsible for designing and implementing sales strategy and supportfor policies, channels, tools, and programs to proactively optimize Marketshare, Revenue, Yield, and Cost Margin in line with the company strategies& targets.

Detailed Description        

• Develop and implement strategies to manage and standardize third-party sales organization operations.
• To guide in the process and ensure the execution of the procedure of determination, selection and administration of third-party sales organizations to represent Kenya Airways in GSA markets
• Formulate and own policy and guiding principles to align operations of third-party sales organization working for Kenya Airways.
• Coordinate internal departments to deliver on management and administration of third-party sales organizations.
• Review and check for compliance in third-party sales organization operations.
• Coordinate and guide on tooling and system access for the third-party sales organizations.
• Develop and implement the sales and market strategies to increase existing business and market share from the Non-IATA Channel and SME segment.
• Manage the channel revenue budget preparation process, to ensure the sales and revenue opportunities are maximized.
• Develop and implement non-IATA sales procedures and policies in line with the industry best practices, set up reporting mechanisms and ensure that the appropriate selling skills are suitably employed.
• Prepare management reports on sales and market growth results and recommend the necessary changes to ensure the desired results are achieved in a rapidly changing and highly demanding business segments.
• Streamlines and optimize the use of Msafiri Connect (Self booking tool) for maximum benefit.
• Communicate to customers via the roadmap on new options, enhancements, evolutions, and Product expansion.
• Engage and benchmark with different vendors to source and acquire/review tools and system offering related to non-IATA sales performance.
• Leverage on opportunities created by IATAs New Distribution Capability (NDC) program to entrench and expand the use of Msafiri Connect in more channels and segment.

Job Requirements        

• Bachelor’s degree in a relevant field.
• At least 8 years work experience in Sales/Marketing/Revenue Management.
• Minimum 5 years management experience within the airline industry.
• Computer literate with very good knowledge of MS Excel
• Ability to work in a fast-changing environment.
• Good organization and planning skills.
• Computer literate with very good knowledge of MS Excel.
• Ability to work in a changing environment.
• Good organization and planning skills.

Additional Details        

• Strong commercial business acumen/entrepreneurship and a service mind-set
• Coaching and developing others.
• Initiative and proactiveness
• Aggressive, energetic, and results oriented.
• Demonstrated strengths in problem solving.
• Collaborative and strong team player
• Change management skills.
• Solution and results oriented.
• Good negotiation skills
• Ability to lead and motivate a team.
• Strong analytical and visionary skills