Chief Manager – ICT Infrastructure at Kenya Revenue Authority (KRA)

Job Summary:

The Chief Manager, IT Infrastructure as the head of IT Infrastructure Section in ICT Division.  The overall responsibility for this position include following functions:

• Data Centre Management;
• System and Database Management;
• Infrastructure Management, Design, and Planning;
• IT Service Continuity, Availability, Capacity Planning and Service Monitoring.

Duties and Responsibilities:

• Design and implement short- and long-term strategic plans deliver network capacity needed to meet existing and future KRA IT infrastructure requirements.
• Develops, implements, maintains policies, procedures, standards and associated training plans for network resource administration and appropriate use.
• Responsible for strategic planning, design and deployment IT infrastructure and networks with support from vendors
• Plans, acquires, and coordinates installation of in-house and remote hardware and software tools across the organization’s network and approves all upgrades.
• Spearhead selection and implementation of suitable and cost effective technology solutions for use in KRA
• Conduct research and make recommendations on network products, services, protocols, and standards in support of infrastructure procurement and implementation in a cost effective manner
• Manages and ensures optimal operation of all network hardware and equipment, including routers, switches, UPSs, load balancers, security installations, VOIP, IP telephony
• Responsible for Corporate Data Centre(s) including recovery sites and data security
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Tests networks & servers performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Responsible for system and database administration for all business systems
• Provides leadership in the development, testing and support of the enterprise risk management program for business continuity and disaster recovery
• Conducts IT infrastructure capacity planning, hardware and data centre equipment replacement strategy, service availability and monitoring.
• Serves as a liaison person between the Authority, regulatory authorities/agencies and service providers on IT infrastructure and data networks aspects
• Documents and maintains IT infrastructure assets inventory
• Manages day-to-day operations of the IT Infrastructure Section to ensure effective technical support, target setting and performance management.

Academic and Professional Qualifications

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
• Masters degree in Computer Science, Business Administration, Information Systems or related Postgraduate degree will be an added advantage. 

The following certifications will be an added advantage:

• Cisco Certified Network Professional or Cisco Certified Internet Engineer
• Certified Data Centre Professional
• Oracle Certified Administrator
• Red Hat/Unix/Linux Certified Systems Administrator
• Microsoft certifications; Certified Systems Engineer (MCSE)

Relevant Work Experience Required

• The post holder should have at least 7 years progressive experience in the IT environment, with at least 3 years’ experience at managerial level in large organisation
• Extensive experience in Network, Data Centre and Database Management designs
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery, databases.
• Hands-on experience troubleshooting hardware such as servers, routers, switches, modems, network interface cards, databases and installing network cabling and telephony systems
• Conversant with programming languages such as Python, .Net, PHP.
• Knowledge in budgeting and cost management

Competencies

The Job holder must:

• Be performance driven
• Demonstrate capacity in handling demanding leadership and management roles
• Honest and of high integrity
• Be resilient, focused, results oriented and a team player
• Good understanding of the KRA’s goals and objectives.
• Have strong analytical and problem solving skills
• Have ability to pay attention to details and work under minimum supervision and for long hours
• Strong interpersonal, written and oral communication skills.
• Strong abilities to conduct research affecting business and propose suitable solutions/products
• Ability to prioritize and proactively execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language
• Have good negotiation skills