Chief Manager – Policy & Tax Advisory (Quality Assurance) at Kenya Revenue Authority (KRA)

Job Purpose

The job holder will be responsible for ensuring that procedures are properly documented and  reviewed from time to time according to the changing operating environment.

Key responsibilities of the job

• Formulation, documentation and provision of DTD policies and Standard Operating (Policy documents, procedure manuals, frameworks and operational guidelines.
• Review DTD Processes from time to time and update procedure documents according to changing operating (manuals, frameworks and guidelines)
• Review information materials for hosting in the KRA website or for circulation to the public or internally.
• Manage, direct, control and report DTD Quality Assurance activities to ensure adherence with documented procedures
• Inform management of opportunity for review of departmental structures and policies. Identify Process Improvement Opportunities and Liaise with the BTO and process owners to develop requirements for improvement of operational manuals and modules, carry out User Acceptance Testing to facilitate rollout of system changes
• Develop the Quality Assurance unit annual work plan and monitor its implementation Coordinate Departmental QMS activities, monitor and enforce timely implementation of internal/ external/ISO Audit recommendations, and manage any challenges that may arise in accordance with established procedures;
• Review PIC reports and evidence files and ensure timely submission
• Review audit status reports to address action points for Board and Audit Review meetings
• Develop, monitor and review key performance indicators for the division
• Coordinate and Conduct DTD Technical training to enhance staff technical capacity and address skills gaps.
• Facilitate DTD implementation of KESRA Training Sensitize staff on topical issue
• Develop/QA Technical Training materials and identify trainers in liaison with technical Support and
• Liaise with other programs and stakeholders on all matters related to the quality of DTD processes
• Quality Review of Internal/external/QMS audit implementation status reports and responses
• Day-to-day operations, supervision, management of performance and development of staff in the Section
• Facilitate implementation of the work plans for the following corporate initiatives in the Section: Audit, Integrity, QMS and Risk Management.
• Development and management of the sectional work plan and
• Drive initiatives to improve ethics, culture and facilitate change management in the

Professional/years of experience qualifications

• A Bachelor’s Degree from a recognised university.
• A Master’s Degree and/or professional qualifications will be an added advantage.
• Well trained/ experienced in the field of taxation.
• Should have a good understanding of revenue statutes administered by the Kenya Revenue Authority.
• At least seven (7) years’ work experience in tax administration, with three (3) being at management level.

The ideal candidate should possess the following characteristics:

• Strong administrative, managerial and leadership skills.
• Excellent decision-making skills and capabilities.
• Good planning, organizational and analytical skills.
• Resilient, focused and results oriented.
• Excellent oral and written communication, presentation and interpersonal skills.
• Motivated, dynamic and dedicated team player.
• Ability to build and maintain strong relationships.
• Must be a person of integrity.
• Must be Computer literate.