Chief Manager – Service Management (ICT) at Kenya Revenue Authority (KRA)

Purpose of the job

The position holder is responsible for overall management of ICT end user support in the Authority and ICT Asset Management. 

Key Responsibilities

• Strategic planning, design and deployment of end user computing tools and equipment across all KRA Offices
• Providing ICT support to business operations within the prescribed internal standards
• Implementation of IT best practices and monitoring KPIs for user support
• Internal and external ICT stakeholder management
• Maintaining up to date end user compute assets inventory and supporting documentation
• Development of operational budgets for Service Management Section
• Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements
• Management of Performance, Audit and Integrity programmes

 Academic qualification

• Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT-related field.
• Post Graduate degree in IT related field will be an added advantage.

 Professional Qualifications

• Certification in any of the following; Certified Governance IT, Control Objectives for Information technologies, ITIL, Project Management (Prince II or PMP Certification), Certified Information Security Auditor, Certified Information Security Manager or any other relevant certification.
• Membership in a recognized IT related professional body. 

Work Experience:

• Minimum seven (7) years of progressive experience in IT environment, with at least three (3) years of experience at the managerial level
• Excellent knowledge in Active Directory Management, IT Group Policy objects, centralised printing, document sharing and controls, administration of Virtual Desktop Infrastructure (VDI)
• Conversant with automation tools such as Ms SharePoint, System Centre Configuration Manager (SCCM) or System Centre Operations Manager (SCOM), IBM Service Management Tool (ITSM). 

Key Competencies:

• Good leadership and managerial skills
• Attention to details and ability to work under minimum supervision
• Ability to research and propose suitable solutions/products for business improvement.
• Excellent interpersonal, conflict management, written and oral communication skills.