Chief Manager - Tax Education at Kenya Revenue Authority (KRA)

Main Purpose of the Job

• The job holder is responsible for accomplishing the set goals within the Division with respect to Taxpayer Education Programmes

Key Performance areas

Managerial / Supervisory Responsibilities

• Supervision of day-to-day operations of Taxpayer Education.
• Management of Taxpayer Education Section funds, property and affairs.
• Coordinate training of staff and stakeholders on new tax administration measures.
• Operational Responsibilities / Tasks
• Administration, organization and control of the staff of the Division.
• Maintain contracts for services/goods requiring the same in the Division.
• Strategic planning and leadership in attainment of the Taxpayer Education strategic goals and objectives.
• Chair the corporate Taxpayer Education Committee
• Preparation/Approval of proposals for all the Division’s activities.
• Respond to correspondences, approvals, comments or guidance on various activities on a day-to-day basis
• Develop/Implement Taxpayer Education programmes for learning institutions.
• Develop/Implement stakeholder and sector-based taxpayer education activities.
• Develop awareness strategies for KRA staff on tax policy, legislative changes and recent reforms undertaken by the Authority.
• Coordinate development and implementation of KRA Internal Standards and Taxpayers Charter.
• Ensure that all goods/services sourced by the section are procured in accordance with procurement regulations and that they meet in the required specifications.
• Develop and implement educational programmes for professional bodies & institutions.
• Respond to general tax queries from taxpayers and other stakeholders.
• Develop programmes to educate and keep taxpayers and stakeholders through mass and direct media.
• Develop and publish clear and explanatory materials to keep taxpayers up-to-date.
• Coordinate the annual taxpayers’ month activities and steer taxpayers’ week secretariat
• Sensitize taxpayers on their rights and obligations.
• Provide continuous feedback to revenue departments regarding recurring problems and recommended solutions.

Job Dimensions:

Financial Responsibility:

• Development of budgets
• Implements approved budgets
• Prepares financial and budget reports
• Responsibility for Physical Assets
• Responsible for physical assets assigned by the institution.
• Provides oversight for the physical assets in the department.

Decision Making:

• Makes strategic, operational and financial decisions.
• Assign work to subordinates.
• Monitor subordinates work performance.
• Appraise/evaluate subordinates performance.
• Working Conditions:
• Works predominantly within the office.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Minimum Academic Requirements

• A Bachelor’s degree in Business Management, Business Management, Commerce Education, Marketing or Communication.

Membership to professional Association

• Marketing Society of Kenya (MSK)
• Chartered Institute of Marketing (CIM)
• Public Relations Society of Kenya (PRSK)
• Institute of Certified Public Accountants of Kenya (ICPAK)

Minimum years of relevant experience.

• At least 7 years work experience with 5 years in a senior management role.

Need to know:  

• Analytical skills
• Organisational skills
• Computer proficient
• Strategic management
• Excellent editorial skills 

Attributes:

• Interpersonal skills
• Time management
• Communication skills
• Team player
• Leadership skills
• Networking skills
• Work under pressure

 Competencies

• Demonstrated experience in driving education programmes to enhance adoption of products and services.
• Demonstrable ability to create- and deliver compelling, result oriented and engaging communication presentations that effectively change consumer behaviour and enhance business objectives
• Content Development – Well skilled with demonstrable experience and leadership proficiency in the development of communication materials or lead others in developing drafts of communication materials.
• Strong conceptual and research/analytical skills - Has the ability to think strategically and rapidly analyse and integrate diverse information from varied sources into conclusions and recommendations.
• Communication Strategy, Planning, and Execution - Has moderate experience in and/or demonstrates a working or functional proficiency level sufficient to lead the planning, development, and execution of a communication strategy
• Intuitive ability to lead and/or follow throughout the organization. A collaborative leader, with ability to work vertically and horizontally to deducted necessary information to drive brand communication
• Industry awareness- distils, interpret and/or circulate.
• Highly organized. Creative and critical thinker accompanied by an innate ability to find clarity in ambiguity.
• Strong oral and written communication skills and capable of interacting with all levels of management.