Chief Operations Officer at HealthX Africa

Job role

Operational Leadership & Strategy

• Lead the development and execution of operational strategies that align with the company’s mission and objectives.
• Oversee the daily operations of all departments: Pharmacy, DOC (Call Center), Special Projects, and Psychology.
• Collaborate with senior leadership to drive operational efficiency, enhance patient care, and improve business growth.

Pharmacy Department Management

• Ensure that the pharmacy team operates in compliance with local regulations, providing timely and accurate prescriptions.
• Implement technology to streamline operations in the pharmacy, ensuring safe dispensing and delivery of medications to patients.
• Oversee stock management, procurement processes, and cost-effective supply chain operations.

Digital Operations Center (DOC)

• Supervise the Digital Operations Center Lead, ensuring smooth telehealth service delivery to patients.
• Manage call center operations, ensuring timely response to patient queries, quality teleconsultations, and follow-up care.
• Use telehealth metrics to optimize DOC performance and improve patient engagement.

Special Healthcare Projects

• Supervise the Special Project Lead in overseeing the execution of special healthcare projects, including virtual clinics and chronic disease management programs.
• Ensure timely completion of healthcare projects while meeting patient care standards and organizational goals.
• Coordinate cross-functional teams to implement healthcare innovations and technology-driven solutions.

Psychology Department

• Supervise the psychological services department, ensuring the team delivers high-quality mental health services to clients.
• Implement mental health programs to cater to corporate clients and improve the well-being of employees at partner organizations.
• Monitor the progress of psychological assessments and therapy sessions and ensure all treatment protocols are followed.

Quality Assurance & Patient Care

• Set high standards for clinical quality and patient care across all departments.
• Implement continuous quality improvement (CQI) processes, utilizing data and patient feedback to enhance service delivery.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.

Team Leadership & Development

• Lead and mentor a multidisciplinary team, fostering a collaborative and growth-oriented work environment.
• Develop and implement professional development programs for staff to ensure they are up to date with the latest telemedicine and healthcare standards.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s degree preferred).
• 10+ years of experience in healthcare operations, with at least 5 years in a leadership role.
• Proven experience managing healthcare services in pharmacy, telemedicine, and mental health departments.
• Strong understanding of healthcare regulations, clinical governance, and telemedicine technology.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment focusing on continuous improvement.
• HealthX Africa is committed to fostering an inclusive and diverse workplace. We actively encourage individuals living with disability who meet the job description and the requirements of the role to apply.