Chief Program Officer at Medic Mobile

Location:

The Chief Program Officer will workk from either Senegal, Kenya, Uganda or Nepal                                                                                                                                                             
Key responsibilities:

• Shape and Nurture Organizational Culture
• Embody and champion our values: humanity, creativity, initiative, solidarity and openness.

Strategy and Thought Partnership

• Contribute to organizational strategy as a member of the strategy group and leadership team, representing the voice of our program partners and team.
• Translate Medic’s organizational strategy into strategies and operational plans for the Programs team, and lead on implementation.
• Set annual goals, and build and manage the team’s annual budget.
• Collaborate with the CEO and leaders across the organization as well as the board of directors on strategic planning.
• Meet revenue generation goals - including contract revenue and philanthropic giving - in support of Programs work, and broadly for the organization.

Programs Team Leadership and Oversight

• Responsible for Program oversight, monitoring, quality, and data-driven improvement.
• Promote agile principles and partner with key leaders within the team to create an environment for executing high quality work.
• Encourage and model active participation in CHT community building activities, including engagement in the CHT Forum.
• Oversee the work of functional teams on Programs including:
• The Program Management team is responsible for creating strategic expansion roadmaps in priority countries, including development of partnerships with Ministries of Health and CHT technical partners. The CPO will promote operational excellence and skill-building in project management and software delivery.
• The App Development team is responsible for building and supporting high-quality CHT applications, as well as building community and capacity of external CHT app developers by providing technical support, creating documentation resources and spreading best-practices.
• The Service Design team practices human-centered design and champions the needs of health workers and health system administrators. Service Designers are responsible for designing high-impact CHT applications for health systems, informing the broader CHT-core roadmap, and building community for CHT App designers.
• The Program Monitoring team leads monitoring for the organization including creating monitoring frameworks, systems, and best practices for data use.

Team Building and Mentorship

• Mentor and directly supervise leaders on the Programs team
• Create a culture of high-performance, accountability, and cross-cultural inclusivity
• Act as a champion for team motivation and wellbeing, including by supporting recruitment, retention, recognition and career growth.

Cross Team Collaboration

• Collaborate with leaders on Medic’s Product and Research teams to foster alignment across teams and roadmaps. Ensure that partner and user needs are represented on our Product Roadmap and that Product and Research initiatives are productively embedded within deployments.

Scalable Systems

• Champion and improve Program team operational processes and tools for work planning and execution, including designing, building, deploying and supporting impactful apps for partners.
• Support the team in documenting deployment best practices with the broader CHT community, in partnership with our Community Growth team
• Ambassador
• Represent the organization externally as a member of the leadership team with views into the big picture as well as insights and stories regarding the work.
• Build key stakeholder relationships within the digital health ecosystem.
• Seek out speaking engagements and other platforms to increase our thought leadership and external presence.

Qualifications

• Mission Alignment: Deeply committed to health equity
• Global Health & Tech Expertise: Deep knowledge of global health and/or technology development and delivery, with ability to quickly identify and fill in knowledge gaps
• Strategic Thinking: Ability to develop a vision, creative strategies in challenging environments
• Results Orientation: Ability to develop ambitious goals coupled with a rack record of leading large teams to successfully plan, meet and exceed targets
• Team Development: Experience recruiting and identifying talent, communicating expectations, managing a diverse team, and growing them professionally
• Cultural Humility: Embraces and values diversity including cultural and personal identities, and demonstrates a commitment to inclusion and self reflection
• Executive Image: Inspires confidence, exudes competence, speaks with authority, garners respect
• Leadership Aptitude: Experience in the role of Chief Operating Officer, Executive Director, Chief Program Officer, or similar leadership role ; leads with integrity, humility and servant leadership
• Ownership: Treats the organization as if one’s own, doing what it takes to get the job done
• Data Driven & Decisive: Ability to analyze and leverage programmatic data to drive improvements, balance trade-offs and make decisions with incomplete information
• Relationship Building: Proven track record of high-level relationship building, deepening, and sustained management
• Effective Communication: Clear, concise and compelling verbal and written communication catered to diverse internal and external audiences
• Emotional Intelligence: Deep listening skills, ability to understand diverse needs and translates this into meaningful action
• Growth mindset: Models self-awareness, knows one’s limits, growth areas and strengths. Seeks out and incorporates feedback, continuously learns and fosters a culture of constant feedback and continuous learning among the team.