CIM & Quality Executive at Moove

What You’ll Be Doing

• Assist in claims management.
• Analyse risks associated with policies.
• Assist in implementing Insurance ,maintenance and quality procedures.
• Support with regular inspections of the facilities to detect and resolve problems.
• Ensure all department workers adhere to the safety policies and procedures.
• Ensure adherence to health and safety guidelines as well as legal obligations.
• Inspect final output and compare properties to requirements.
• Keep accurate documentation and perform statistical analysis.
• Solicit feedback from customers to assess whether their requirements are met.
• Be on the lookout for opportunities for improvement and develop new efficient procedures.
• Track the progress of the roll-out of fleet in the market in terms of telematics fitment, swag, and overall vehicle readiness for hand over to client
• Ensure that all systems are fully updated with vehicle information and details including but not limited to internal VMS Telematics systems and Uber systems
• Communicate with team members and managers both verbally and written on the progress of Fleet rollout.
• Utilize Google Docs and Sheets in many areas of your work with ease.
• Be service-oriented with a positive attitude, interest in learning, technically savvy, and flexible.
• Ensure that all permits are appropriately actioned on all vehicles and renewed as required in the respective markets.
• Ensure that all regulatory and traffic infringements are assigned to the respective drivers.
• Follow Up daily on cars that are in repairs.
• Ensure that vehicles are inspected and serviced in accordance with OEM and Moove policies
• Ensure that all traffic fines and other driver-related infringements are assigned to the drivers or appropriately deducted
• Daily, weekly, and monthly management reporting
• Adhoc tasks, assignments, investigations, and solutions as required by Management.

What You Will Need For This Position

• Bachelor’s degree in business administration, facility management or similar field is preferred and experience as quality manager
• Good understanding of insurance management, requirements and dynamics
• Degree in Business Management or equivalent.
• Superior verbal and written communication skills.
• Ability to multitask, meet deadlines, as well as take on additional responsibilities as assigned.
• Technically savvy: Google Suites and databases
• Strong business writing and speaking skills
• Self-starter, ability to work independently and manage priorities effectively
• Attention to Detail.

KPIs that will be measured after you start

• Claims acceptance %
• Total Loss claims % and TAT
• Vehicle in NPA state during accidents
• TAT for vehicle servicing
• Tracking vehicle ageing and service history
• Finding OES parts solutions in case of parts shortage