Claims Analyst - Loader at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Claim Documentation: Assist in the collection and verification of claim documents, ensuring that all required information is complete and accurate.
• Confirmation of membership, validity, and benefits before processing claims.
• Data Entry: Enter claim data into the company's claims management system, maintaining the integrity and confidentiality of sensitive information.
• Record Keeping: Maintain organized records of claims, correspondence, and documentation to ensure easy retrieval and audit compliance.
• Claim Verification: Collaborate with claims assessors to verify claim details and support the investigation process.
• Customer Service: Offer exceptional customer service by addressing claimant inquiries and concerns professionally and empathetically.
• Compliance: Ensure compliance with industry regulations, company policies, and ethical standards in all claim-processing activities.

ACADEMIC QUALIFICATIONS

• Diploma / Degree in any related field

JOB SKILLS AND REQUIREMENTS

• Computer literate 
• Decision-making, Planning, and organization skills
• Good Communication and interpersonal skills
• Good analytical skills and keen on details

PROFESSIONAL QUALIFICATIONS

• Insurance certificate/diploma

EXPERIENCE

• At least 1 year in health claims processing in a large busy organisation.