Claims Assistant at ICEA Lion Group

Job Summary

The Claims Assistant is responsible for assisting with claim management within the set guidelines while protecting the company from paying un-payable claims.

Roles And Responsibilities

• Record and process all claims transactions to ensure they are accurately entered in the system.
• Register claims upon receipt from various entities i.e. Brokers, Agent and direct clients.
• Issue Discharge vouchers for claims that are fully documented and verified.
• Attend to all claims promptly and to arrange surveys if required in consultation with supervisor.
• Follow-up of recovery claims and reconciliation of accounts with other insurance companies.
• Obtain quotations when necessary in respect of labor charges and repair/replacement cost in case of property damage.
• Create and maintain relationship with counterparts with co-insurers and other local insurance companies.
• Liaise with assessors and investigators in cases of third party injuries/property damage.
• Liaise with underwriters to verify information pertaining to claims.
• Closely co-ordinate with Accounts Department for reconciliation and follow-up of insurance company balances.
• Prepare preliminary demand letters to negligent third parties.
• Process the various invoices received for payment and to ensure that the invoices are settled within reasonable time.
• Send loss advises to co-insurers and/or other insurance companies in case of recovery of claims.
• Assist the Claims Officer in preparing outstanding claims list periodically to ascertain that adequate reserves are maintained and also the same is in line with the reserve recommended in the reports.
• Review list of recovery claims once in a quarter and to initiate action in cases of non-recovery.

Requirements Academic And Professional Qualifications

• Bachelor of Commerce (Insurance option) or related discipline from a reputable university.
• Professional qualification(s) in insurance e.g. ACII, FCII or equivalent considered an added advantage.

Experience

• Atleast 2 years experience in claims management

Core Technical Competencies Required For The Job

• High level interpersonal and cross-cultural skills, including ability to build alliances and collaborative relationships with sensitivity to diversity.
• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
• High levels of integrity.
• Strategic thinking and problem-solving skills.
• Analytical and creative thinking skills.
• Good customer relationship management skills (internal and external customers).
• Good communications skills, both written and verbal.
• Good organizational and time-management skills.
• Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
• Good negotiation skills and persuasiveness.
• Trustworthiness and discretion when handling confidential information.
• A smart appearance and professional manner.
• Proficient knowledge in IT.
• Conflict resolution skills.