Claims Intern - Medical at Absa Bank Limited

Job Summary

To support the Head of Medical Claims in the Medical Department by providing operational support in the Medical Department processes. To process and settle insurance claims in a fast, fair and courteous manner to ensure customer satisfaction, company profitability and good corporate image.

Job Description

Claims vetting and approval (90%)

• Receiving and registering incoming claims.
• Claims adjudication.            
• Analyzing all patients’ claims (In terms of completeness and validity) and processing them for payment.
• Examining and confirming member benefits, entitlements and exclusions.
• Preparing member statements (on request) for clients regarding their policy benefit utilization status.
•  Preparing payment remittances and credit notes where applicable.
• Liaising with providers on claims queries.
• Prepare management reports.

Customer service, provider negotiations and reconciliation (10%)

• Handling customer queries (walk-in, phone & e-mail) regarding claims and payments
• Assist in reconciliation and attending reconciliation meetings with the providers.    

Education

Further Education and Training Certificate (FETC): Financial Sciences (Required)