Client Relations Officer – Medical at CIC Insurance

PURPOSE:

To manage client relations within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience.

PRIMARY RESPONSIBILITIES:

• Coordinate dispatch of renewal notices and confirm renewals through active client engagement and follow up on Debt collection.
• Conduct scheme performance and service review meetings with clients to identify and address service gaps;
• Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.;
• Educate scheme members on Wellness program to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;
• Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
• Conduct scheme performance and service review meetings with clients to identify and address service gaps.
• Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.

Education    

• Bachelor’s degree in Commerce or in any related field
• Computer literate in MS Office and other office applications    
• Certification in Insurance is an added advantage