Client Service Consultant at Old Mutual Kenya

Job Description

• Positive identification of the clients and KYC validation by sighting original identification documents and signature verification.
• Cash cheques and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive cheques and cash for deposit, verify amounts and authenticity of currency, and check accuracy of deposit slips. Examine cheques for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Adhere to the laid down policies and procedures when processing deposits or withdrawals.
• Ensure compliance to account mandate on signatories while processing transactions.
• Maintain assigned cash holding limits as per stipulated branch limits.
• Seek authorization for all transactions above limit.
• Balance physical cash against teller cash account at every end of day and report any differences to Branch operations supervisor.
• Daily completion of the Cash on hand Summary sheets or cash on hand register and ensure that it is signed by both the Teller and branch operations supervisor.
• Ensure that cash in till, date stamps and all security documents are locked in the Vault at end of each day
• Ensure that all the Cash transaction vouchers are verified, validated and filed daily.
• Maintain the security and confidentiality of  the company and customer information
• Ensure high standards of customer service by achieving the set standards.
• Prepare bankers cheques as per customers’ instructions.
• Contribute to business growth by generating sales leads and cross selling
• Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
• Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines
• Any other duties as assigned by the immediate Supervisor.

Responsibilities

• Positive identification of the clients and KYC validation by sighting original identification documents and signature verification.
• Cash cheques and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive cheques and cash for deposit, verify amounts and authenticity of currency, and check accuracy of deposit slips. Examine cheques for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Adhere to the laid down policies and procedures when processing deposits or withdrawals.
• Ensure compliance to account mandate on signatories while processing transactions.
• Maintain assigned cash holding limits as per stipulated branch limits.
• Seek authorization for all transactions above limit.
• Balance physical cash against teller cash account at every end of day and report any differences to Branch operations supervisor.
• Daily completion of the Cash on hand Summary sheets or cash on hand register and ensure that it is signed by both the Teller and branch operations supervisor.
• Ensure that cash in till, date stamps and all security documents are locked in the Vault at end of each day
• Ensure that all the Cash transaction vouchers are verified, validated and filed daily.
• Maintain the security and confidentiality of  the company and customer information
• Ensure high standards of customer service by achieving the set standards.
• Prepare bankers cheques as per customers’ instructions.
• Contribute to business growth by generating sales leads and cross selling
• Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
• Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines
• Any other duties as assigned by the immediate Supervisor.

Skills and Experience

3-5 years

Education

Bachelor of Business Administration (BBA)