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At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice.
JOB PURPOSE
Reporting to the Head of IT, the Client Service Manager oversees several key functions within the IT department that enable the delivery of a high-quality service to end users, and to ensure service support and service delivery processes are in place to meet business needs and champion the IT service culture within the bank. This position is a stakeholder facing role that requires establishing and managing expectations within the business and driving the IT team to achieve excellence.
KEY RESPONSIBILITIES
IT Strategy Support
IT Service Management
IT Operations Management
Communication & Relationship Management
Service Portfolio Management
Team Management
Risk & Compliance
DECISION MAKING AUTHORITY
The job holder is expected to engage with the senior management including the Executive to:
ACADEMIC BACKGROUND
WORK EXPERIENCE
SKILLS & COMPETENCIES
PROFESSIONAL CERTIFICATION
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