Client Team Leader (CTL) at Influx

Job Description/Requirements

Influx is a high-growth startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands from all over the world.

Our head office is in Melbourne, Australia, and we have 600+ staff around the world.

We’re looking for a detail-oriented and thoughtful person to lead our Kenyan Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.

The ideal candidate will need to work a 3 PM – 1 AM midnight shift.

What we’re offering:

• Join a high-growth startup, full of possibilities
• Professional and motivated colleagues from around the globe
• Fair and open culture
• Work from home arrangement
• Work with clients in the USA, EU, and elsewhere

What We’re Looking for:

• 3 years of experience in leading a team
• Excellent English skills (verbal and written)
• Strong problem-solving skills
• Prior experience serving clients in a B2B environment

Duties:

• Communicate with and understand the clients and their expectations
• Lead and manage your team to fulfill client’s expectations
• Create effective high-quality training materials
• Form effective plans and roadmaps to ensure the team delivers results consistently
• Forecasting and planning in anticipation of the client’s needs.
• Contribute to a high-performance and friendly workplace culture
• Drive results collaboratively by working with various stakeholders