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  • Posted: Jun 2, 2021
    Deadline: Not specified
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  • Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
    Read more about this company

     

    Director of Delivery (Kenya)

    Job Description/Requirements

    Influx is a fully remote, global leader in ‘Support as a Service,’ elastic, pay-as-you-go support teams. Influx is a fast-growing company with operations across the globe. We are passionate about efficiency in delivering customer support for our clients and we welcome others with the same passion for streamlining processes to join us.

    Key Responsibilities

    • Creating proactive plans and strategies to ensure your organization meet growth targets in all aspects, foreseeing potential obstacles and opportunities long before they arrive
    • Setting the vision for the team and consistently delivering high-quality services for the client by ensuring the operation is running smoothly and continuously improved.
    • Build and maintain a high standard organization team member by selecting people and testing their aptitude, manage, coach and develop a number of senior staff, with a focus on managing employee performance
    • Establish critical success factors for the team and ensure the team has a plan in place to achieve the success factors.
    • Accountable for exceeding profitability targets plus accurate and timely forecasting and reporting of progress variables.
    • Motivate and empower teams to create a positive and creative culture for your team to collaborate, well perform, continue to learn and grow.
    • Drive future growth by matching the career development forecasts to growth in sales and revenue to ensure there’s enough talent for growth needs.
    • Liaising with other delivery directors to ensure continuous communication.
    • Drive results collaboratively with other parties (HR, Sales, etc)

    What we are looking for

    • 7+ years experience in managing managers preferably in the logistics industry. A master’s degree is an added advantage.
    • Strong leadership, communication, and interpersonal skills with the capability of leading direct and matrix teams in a fast-paced startup environment.
    • Experience in a Customer Success, or similarly focused environment, would be beneficial but candidates displaying the right attributes will also be considered.
    • Proven record in delivering an end to end multi-year transformation programs with multiple workstreams.
    • Experience in turning ideas into services and delivering them into markets and managing them excellently.
    • Experience working in a fast-paced and hands-on environment (experience in a start-up is an advantage)
    • Knowledge of P&L management, forecasting process and activities, people management principles, professional development, progression planning, and talent management.

    go to method of application »

    Recruitment Specialist

    We’re looking for a detail-oriented and thoughtful person to lead our Kenyan Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.

    The ideal candidate will need to work a 3 PM – 1 AM midnight shift.

    ** What we’re offering:**

    • Join a high-growth startup, full of possibilities
    • Professional and motivated colleagues from around the globe
    • Fair and open culture
    • Work from home arrangement
    • Work with clients in the USA, EU, and elsewhere

    What We’re Looking for:

    • 3 years of experience in leading a team
    • Excellent English skills (verbal and written)
    • Strong problem-solving skills
    • Prior experience serving clients in a B2B environment

    Duties:

    • Communicate with and understand the clients and their expectations
    • Lead and manage your team to fulfill client’s expectations
    • Create effective high-quality training materials
    • Form effective plans and roadmaps to ensure the team delivers results consistently
    • Forecasting and planning in anticipation of the client’s needs.
    • Contribute to a high-performance and friendly workplace culture
    • Drive results collaboratively by working with various stakeholders

    go to method of application »

    Technical Support Engineer

    We’re looking for detail-oriented and thoughtful people to join our tech team. You’ll be tasked with answering customer questions for a range of technical companies, and you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who need solutions.

    Duties

    • Diagnose and solve customer problem
    • Communicate effectively via email and chat in fluent English
    • Coordinate effectively with peers and your manager
    • Contribute to a high-performance and friendly workplace culture

    What We’re Looking for

    • 1 year of experience in a similar role
    • Excellent written and verbal English communication skills
    • Strong problem-solving skills
    • Demonstrated ability to code with PHP or MySQL
    • Experience with eCommerce site, or WordPress CMS

    What we’re offering:

    • Join a high-growth startup, full of possibilities
    • Professional and motivated colleagues from around the globe
    • Fair and open culture
    • Work from home arrangement
    • Work with clients in the USA, EU and elsewhere

    go to method of application »

    Customer Support Agent (German Speaking) (Kenya)

    We are looking for detail-oriented, thoughtful, and customer-centric individuals, with proficiency in the German language, to join our Kenyan team. You will be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

    Benefits

    • The flexibility of working from home without having to go to the office
    • Work with clients in the USA, EU, and elsewhere
    • Extensive opportunities to learn from, and work with, high-performing colleagues

    Skills

    • Excellent written and verbal German communication skills
    • Strong problem-solving skills
    • Sense of humor

    Duties

    • Diagnose and solve the customer’s’ problems
    • Communicate effectively via email and chat with our customer
    • Coordinate effectively with peers and your manager
    • Contribute to a high-performance and friendly workplace culture

    Attributes

    • Personal integrity
    • Can-do attitude
    • Team player
    • Continuous learner

    go to method of application »

    Client Team Leader (CTL)

    Job Description/Requirements

    Influx is a high-growth startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands from all over the world.

    Our head office is in Melbourne, Australia, and we have 600+ staff around the world.

    We’re looking for a detail-oriented and thoughtful person to lead our Kenyan Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.

    The ideal candidate will need to work a 3 PM – 1 AM midnight shift.

    What we’re offering:

    • Join a high-growth startup, full of possibilities
    • Professional and motivated colleagues from around the globe
    • Fair and open culture
    • Work from home arrangement
    • Work with clients in the USA, EU, and elsewhere

    What We’re Looking for:

    • 3 years of experience in leading a team
    • Excellent English skills (verbal and written)
    • Strong problem-solving skills
    • Prior experience serving clients in a B2B environment

    Duties:

    • Communicate with and understand the clients and their expectations
    • Lead and manage your team to fulfill client’s expectations
    • Create effective high-quality training materials
    • Form effective plans and roadmaps to ensure the team delivers results consistently
    • Forecasting and planning in anticipation of the client’s needs.
    • Contribute to a high-performance and friendly workplace culture
    • Drive results collaboratively by working with various stakeholders

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Influx Back To Home
Average Salary at Influx
KSh 40K from 2 employees
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