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  • Posted: Jun 2, 2021
    Deadline: Not specified
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    Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
    Read more about this company

     

    Recruitment Specialist

    We’re looking for a detail-oriented and thoughtful person to lead our Kenyan Customer Support team. Your team will be tasked with answering customer questions for a range of companies, and you’ll need to be able to think on your feet and communicate clearly & effectively with the clients.

    The ideal candidate will need to work a 3 PM – 1 AM midnight shift.

    ** What we’re offering:**

    • Join a high-growth startup, full of possibilities
    • Professional and motivated colleagues from around the globe
    • Fair and open culture
    • Work from home arrangement
    • Work with clients in the USA, EU, and elsewhere

    What We’re Looking for:

    • 3 years of experience in leading a team
    • Excellent English skills (verbal and written)
    • Strong problem-solving skills
    • Prior experience serving clients in a B2B environment

    Duties:

    • Communicate with and understand the clients and their expectations
    • Lead and manage your team to fulfill client’s expectations
    • Create effective high-quality training materials
    • Form effective plans and roadmaps to ensure the team delivers results consistently
    • Forecasting and planning in anticipation of the client’s needs.
    • Contribute to a high-performance and friendly workplace culture
    • Drive results collaboratively by working with various stakeholders

    Method of Application

    Interested and qualified? Go to Influx on influx.com to apply

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