Cluster Revenue Manager at Accor

Job Description

Cluster Revenue Manager

• The Cluster Revenue Manager is responsible for working with the Sales team to determine strategic goals and tactical efforts, which drive total revenue to the hotels. The Cluster Revenue Manager is responsible for ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the Fairmont Kenya Hotels. This role serves as the objective decision maker that ensures the best interest of profitability is served in the overall hotels as well as ensuring the integrity of rates and long-term customer investment.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

With a matrix reporting structure to the Fairmont Kenya General Managers, responsibilities and essential job functions include but are not limited to the following:-

Implementation of the overall revenue management strategies:

• Support the hotel Management team to define the hotel strategy for current/long-term periods to boost revenue streams and maximize KPI results
• Analyze the hotels' results and performance (average rates, occupancy, Rev PAR)
• Complex analysis of the various KPIs and indicators provided by various systems and data source
• Ensure that revenue management systems and tools are properly implemented and maintained
• Ensure that planning and pricing are up to date
• Daily review of the portfolio data and application of dynamic strategy changes when required
• Performing ad-hoc analysis, audits, and any additional tasks as per the manager’s instructions

Competitor analysis:

• Survey the market & competitors in terms of content, pricing, strategy, and performance (RevPAR Index, market penetration, etc.)
• Analyze market share data to perform above the hotel market
• Forecast:
• Initiating short- and long-term revenue forecasts, identifying areas of opportunity and strategies to improve revenue and overall profitability
• Monitor and validate RMS forecast to ensure monthly forecast accuracy is met

Reports & Meetings:

• Prepare Daily, weekly and monthly reports and hold weekly and monthly meetings according to the individual service level of the hotel
• Analyze special event periods to improve results for future events
• Coordinate the communication and ensure that information is clearly understood, and instructions are applied accordingly

Qualifications

Your experience and skills include:

• At least 2-3 years of professional experience in a full-time Revenue Management position (hospitality industry & multi-property preferred)
• Previous Accor working experience is an asset
• Fluent spoken and written English required
• Bachelor’s degree or higher level of education preferred in Hotel Management, Economics or Business Administration
• Strong analytical skills and passion for translating complex data or strategies into actions and engaging discussions
• Strong technical skills (experience with Revenue Management Systems and techniques, Excel & PowerPoint)
• Commercial mind, international experience (ability to work with multiple stakeholders across departments), experience working in a matrix organization
• Hotel-related experience is considered an important advantage
• Proactivity, persuasion, result orientation & customer focus mindset
• Flexibility & adaptation capacity; openness, willingness to learn new things, share ideas, initiate and support change