Co-Creation Design Guide at Alight

The Role

The Co-Creation & Design Guide will support the Director of Co-Creation to deliver on the objectives of the Co-Creation Team. You will, in coordination with the Director of Co-Creation, the Global Programs Team, and country teams, work to guarantee customers co-create all of Alight’s programming. You will support the creation and facilitation of workshops and guide teams in implementing co-creation strategies and tools. You will support the design and implementation of new initiatives, including emergent responses.

Building a shared organization takes time and intention. We will always be becoming Alight, which means your work will evolve as well. For now, here’s how you could anticipate spending your time:

Unleashing & Building a Global Practice of Co-Creation – 60%

This position is responsible for creating tools and facilitating trainings that allow co-creation to be part of daily practice at Alight. You will ensure the management of gathering and tracking co-creation examples at the enterprise level, program level, and global level and help to identify additional co-creation opportunities.

• Work closely with the Co-Creation team and country teams to create a shared definition of co-creation.
• Support in the development of co-creation tools and trainings to unleash across the organization.
• Plan, coordinate and execute co-creation workshops and guide teams in implementing co-creation strategies and tools beyond trainings.
• Sift through customer feedback to quickly identify opportunities for strengthening our responsiveness and enhancing program quality.
• Create a mechanism to recognize and celebrate co-creations, big or small.
• Partner with global support team to build co-creation into grants and proposals.
• Develop and manage a shared database for co-creation examples and tools.
• Coordinate opportunities for shared observation and learnings.
• Provide general program management to keep the team on track and support with logistics, as needed.

Support Implementation of New Initiatives – 30%

• Contribute to the design of new programs and support implementation.
• Help connect programs along the entire displacement journey to deliver essential experiences that all human beings deserve.
• Maintain partnerships and strong working relationships with independent designers and design partners to design customer-centered programming, ensure they are fully oriented to Alight values and strategy and that customer co-creation is authentic.
• Participate in crisis response, along with colleagues from across the organization, to design and support emergent responses.

Serve as critical member of Global Programs Team – 10%

As a member of the Global Programs Team, you will collaborate with this team to ensure co-creation and discovery data is prepared and developed in a way that supports and informs the strategic projects and priorities of the Global Programs Team.

We’re looking for the following technical competencies:

• 4-6 years of professional experience
• Experience facilitating trainings.
• Experience in coordination of trainings and distribution of tools.
• Experience in project management and data analysis.
• Extremely organized and diplomatic. You have the ability to communicate effectively when setting and managing deadlines and schedules.
• Experience with human-centered design a plus
• Excellent organizational skills: the ability to work productively in a fast-paced environment + the ability to handle multiple tasks simultaneously
• Excellent interpersonal skills: the ability to communicate effectively and diplomatically. Ability to establish productive relationships with all kinds of people
• Flexible, flexible, flexible: we respond to opportunity as it arises and it rarely fits our schedule

Qualities top candidates will:

• Be deeply human-centered. You want to be part of putting customers in the center of Alight.
• Be comfortable traveling to refugee settlements and Alight programs worldwide.
• Have experience working in diverse global contexts.
• Have a deep sensitivity and respect for people.
• Understand the importance of permission.
• Intercultural awareness and experience.
• Careful to seek guidance and partnership to navigate new experience.
• Thoughtful and careful about experience and how to hold peoples’ stories and experiences
• Be oriented to giving, not extractive. People are generally eager and open to share their stories and it is critical that we honor their trust and calibrate to their expectations. Interviews are an opportunity to share and be seen.