Collections Executive at Bridge Talent Management

Role Overview:

• The Collections Executive is responsible for effective debt collection and credit management across insurance, corporate, and individual accounts. This role involves consistent follow-up on outstanding balances, ensuring adherence to agreed payment terms, and maintaining accurate documentation to support financial accountability.

Key Responsibilities

Debt Collection & Credit Control

• Proactively follow up on outstanding debts via phone, email, letters, and face-to-face engagements.
• Ensure all payments are received within the agreed credit terms, and no balances remain overdue beyond 90 days.
• Prepare and issue monthly account statements to clients.
• Escalate delinquent accounts in accordance with the company’s credit control policies.
• Negotiate payment arrangements and resolve billing disputes promptly and professionally.Monitor client payment patterns and
• highlight risks or anomalies to the Credit Controller.

Reporting & Documentation

• Submit detailed weekly collection reports every Monday.
• Provide monthly collection performance reports by the 3rd day of each month, including justifications for any missed targets.
• Maintain accurate and up-to-date client records, including communication logs, payment commitments, and aging balances.

Client Relationship Management

• Build and maintain positive working relationships with client finance teams to support timely payments.
• Participate in account reconciliations to identify outstanding amounts and resolve disputes.
• Collaborate with internal departments such as Claims and Marketing to resolve client issues affecting collections.

Key Performance Indicators (KPIs)

• Achievement of monthly and weekly collection targets
• Maintenance of receivables within a 90-day aging period
• Timely and accurate submission of reports
  Resolution of client disputes within agreed timelines
• Up-to-date and well-maintained collection records

Requirements

Qualifications and Experience

• Diploma or Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• 2–3 years of experience in debt collection, credit control, or related roles
• Experience dealing with corporate and insurance sector clients
• Proficiency in MS Excel and financial/accounting software
• Excellent communication skills, both verbal and written

Key Competencies

• Strong negotiation and interpersonal skills
• High attention to detail and excellent organizational skills
• Resilience and persistence in follow-up processes
• Ability to prioritize tasks and work independently
• ​Analytical and problem-solving abilities