Collections Officer at Standard Bank Group

Job Description

The role holder will perform collection functions focusing on minimising the forward roll rate of potential non-performing loans and increasing recoveries on the non-performing loans, with the emphasis on customer retention, education, and rehabilitation, through effective and efficient collections skills. Additionally, he/she will handle customer enquiries and requests across all mediums (i.e., phone, e-mail, WhatsApp, Interactive SMSs, Chat etc.) accurately and within agreed service times and quality standards. He/she will also initiate customer collections engagements through available channels as listed above

Qualifications

• Type of Qualification: Bachelor Degree 
• Field of Study: Business Commerce, Finance, Business Management, Banking 

Experience Required

• 1-3 Years collections experience, preferably in the Credit or Collections environment.  Call Centre experience an advantage.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Details
• Documenting Facts
• Embracing Change
• Establishing Rapport

Technical Competencies:

• Data Quality
• Knowledge Classification
• Quality Control
• Quality Management