Collections & Recoveries Officer at Family Bank Ltd

• To support Family Bank’s credit risk management objectives by ensuring effective follow-up, recovery, and  resolution of delinquent loan accounts. The Collections and Recoveries Officer will be responsible for reducing non performing loans (NPLs), negotiating repayment terms with clients, and implementing recovery strategies in line  with the bank’s credit policies, regulatory guidelines, and customer service standards. 

Key Responsibilities: 

• Demand and enforce repayment of the bad debts.  
• Negotiate for repayment with bad debtors during recovery enforcement process.  
• Monitor arrangements for payments from bad debtors.  
• Attending public auctions as Family Bank representatives.   
• Attend/appearing in court for hearings when required as the Bank’s representatives.  
• Liaison with lawyers in recovery matters.  
• Under the guidance of the Assistant Manager, issue instructions to professional valuers to re-evaluate securities  held in preparation of realization.  
• Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory  conclusion.  
• Liaise with the Legal Department recovery litigations and where legal interpretations are required.  
• Managing effective relationships with internal and external customers. 
• Ensure effective communication to internal and external customers in writing (correspondence), on the phone  or in person.  
• Prepare, submit detailed and accurate reports from recovery assignments making actionable business-oriented  recommendations to management.  
• Maintain proper Debt Recovery documentation.  
• Ensuring compliance with regulations and the Bank’s policies and procedures.  
• Maintain the set budgets. 
• Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work  efficiency 
•  Any other official duties that may be allocated from time to time by management. 

The Person:  

• The ideal candidate must possess the following:  

Qualifications 

• Holds a bachelor’s degree in business, Accounts, Finance or related field. 
• Professional Credit or Debt recovery qualifications a plus.  
• Have a minimum of three (3) years practical experience with proven result-oriented track record in recoveries.