Collections Tele-Sales Agent(Logbook) at Phoenix Capital

Job Summary: 

• Phoenix Capital Limited, a medium-sized microfinance institution in Nairobi, is seeking a  dedicated and results-oriented Collection Tele-Sales Agent to join our dynamic Call Center team. 
• The successful candidate will focus on loan collections for our logbook loan clients. This role  requires in-depth knowledge of logbook loan products, exceptional communication skills, and a  proven ability to work in a fast-paced environment. 

Key Responsibilities: 

• Collections: 
• Proactively contact logbook loan clients via phone to follow up on overdue payments. 
• Persuade clients to make payments by clearly explaining the consequences of default and  the benefits of settling their loans on time. 
• Customer Service: 
• Provide accurate information regarding loan balances, payment terms, and other account related inquiries. 
• Build strong client relationships to maintain a positive company image. 
• Negotiation & Problem-Solving: 
• Negotiate payment arrangements with clients based on their financial situation and  company policies. 
• Address and resolve disputes or concerns effectively to ensure payment recovery. 
• Data Management: 
• Accurately document all communication and payment commitments in the company’s 
• CRM system. 
• Update client account statuses and maintain detailed records of collection efforts. 
• Team Collaboration: 
• Work closely with the collections team to meet and exceed individual and team targets. 
• Share insights and feedback to improve the collections process. 
• Compliance: 
• Adhere to company policies, regulatory guidelines, and ethical standards while performing  collections activities. 
• Maintain confidentiality and professionalism in all client interactions. 

Qualifications & Requirements: 

• Education: Diploma or Bachelor's degree in Business, Finance, or a related field. 
• Experience: Minimum of 2 years of experience in a microfinance collections call center  with a focus on logbook loan products.