Superior and unrivalled support for our LPG customers. This covers areas of installations and conversions, safety audits on your premises, bespoke LPG solutions to fit your requirements and give best value, maintenance and support to ensure all runs smoothly.
Maintenance & Support
We ensure that your equipment is in good working condition to enable you t...
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Good command in spoken and writing both English and Kiswahili
Certificate good conduct
Basic computer literacy
Job Role
Remotely supervise all the DSAs assigned to ensure that they actively sell as per the set program and target set.
Analyse, troubleshoot, document wide market issues to ensure smooth operation in the route.
Work closely with Distribution Sales Team Leaders and cross functional teams to drive resolution while providing excellent customer service to all.
Ensure accurate tracking of DSAs attendance and leave days.
Ensure assigned DSAs sells in the designated areas, observing reloading time and meeting customer needs.
Report any breakdown of the asset in the market for quick solution without creating undesired market demand.
Daily recompilation of the DSAs sales, reports any variance to the supervisor and ensure the variance is cleared by the DSAs accordingly.
Timely compile sales receipts from the DSAs within his team.
Follow-up through phone calls to customers to confirm if delivery was done and get basic customer feedback on the service rendered by the DSA.
Consistently track the assets on real time and report any anomaly e.g., stoppage for more than 15 minutes, missing in action/tracking.
Share accurate sales report(hourly), market report and any other report as needed.
Ensure all orders have been dispatched to the DSA on time.
Close all orders that have been delivered within 24 hours by directly confirming from clients through phone calls.
Where necessary, reports any market threats that requires supervisors’ assistance from time to time.
Performs basic assert maintenance tasks, such as checking tire pressure, gas and oil levels, insurance, mirror, and lighting system and reports any damage/breakdown ASAP.
Ensure quick resolution of customer problems and complaints to ensure maximum customer satisfaction.
Give accurate feedbacks on customer needs, problems, interests, competitive activities, and potential aspects to improve sales within the assigned region and resolve market issues for customer satisfaction.
Achieve the agreed sales target as set by the department.
Any other duty as will be assigned by the immediate supervisor.
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