Communications and Membership Officer at Practical Action Kenya

ACCOUNTABILITIES

Communications (75%)

Work with and support the GDC Communications and Impact Manager to deliver the GDC’s communications and member engagement plan to increase the GDC’s visibility, and share key information and knowledge products with GDC members, partners and the wider sector. This includes:

• Creating and disseminating a range of GDC communications content including leading the production of the monthly GDC newsletter, drafting GDC member spotlights, creating partner engagement toolkits and report dissemination plans, etc
• Designing simple graphics for use on different communications channels, including the GDC newsletter and social media platforms, and improving the presentation of written content, eg. short reports and PowerPoint presentations
• Acting as a ‘brand champion’ for the GDC, including reviewing and copyediting written and visual content from the wider team (e.g. blogs, presentations, reports, infographics, etc) to ensure consistency of the GDC brand and tone of voice across all communications outputs and channels
• Leading the day-to-day maintenance of the GDC website, including keeping existing content up-to-date, developing new content, and helping to shape, implement and analyse GDC website developments
• Coordinating GDC social media content (particularly on LinkedIn), including copywriting messaging, scheduling posts, researching hashtags/handles, and monitoring engagement metrics
• Supporting the design and delivery of in-person and virtual GDC engagement activities including webinars, workshops and events. This includes drafting invitations and agendas, managing the registration process, developing presentations, liaising with venues and speakers, helping with on-the-day event delivery, and coordinating post-event activities
• Supporting the review and analysis of the performance of GDC communications channels/activities, and making recommendations to improve performance and engagement
• Liaising directly and independently with other stakeholders at Practical Action (e.g. the central Communications and Marketing team) as well as externally (e.g. web developers,graphic designers and partner organisations), to increase the impact of GDC communications activities.

GDC member engagement and administration (25%)

• Sourcing, tracking and disseminating resources and opportunities that are relevant for last mile distributors
• Coordinating the GDC member on-boarding process, including liaising directly with new members and updating the member database/CRM and communications mailing lists
• Drafting member-specific communications, managing the GDC inbox and acting as a point of call for ad hoc member enquiries
• Supporting in the collection of feedback from GDC members (quantitative and qualitative) to help us refine our interventions, including via the bi-annual GDC member survey.

PERSON PROFILE

To be successful in the role, the ideal candidate will be able to demonstrate:

• Strong previous experience of working in a communications role
• Exceptional written and spoken English
• Meticulous attention to detail
• Exceptional proof-reading and copy-editing skills
• The ability to condense complex/technical ideas, concepts or recommendations into concise and powerful communications and messaging for different audiences
• Proven experience of website management, ideally using Wordpress
• Creative with good design skills, e.g. through PowerPoint
• Proactive, flexible and responsive, with strong interpersonal and relationship management skills and the ability to work under own initiative
• Highly organised with the ability to deliver to time-pressured deadlines
• Very comfortable working remotely, with limited supervision
• Demonstrable interest in, and a commitment to, the Global
• Distributors Collective’s mission and vision
• Experience working or volunteering for a network, membership organisation, or in a customer-facing role
• Experience working in the international development sector
• Experience using online survey, events and communications tools/ platforms (Dotdigital, SurveyMonkey, Eventbrite, Zoom, etc.)
• Experience developing written and visual social media content and monitoring its performance
• Experience monitoring and analysing online performance data (e.g. using Google Analytics)
• Experience with InDesign and Adobe Creative Cloud package
• French language skills