Community Associate at Bridge Talent Management

About the Role:

Our Client is a vibrant and collaborative coworking space located in the Westlands providing flexible workspace solutions, hosting engaging events, and cultivating a supportive atmosphere for their diverse community of members. They are looking to hire a Community Associate, a role that is key to delivering a welcoming, efficient, and engaging experience to all members and visitors. This role supports day-to-day operations, responding to member needs, helping coordinate events, and contributing to the brand’s digital presence. We are looking for a personable, proactive, and highly organized individual who’s passionate about community building and exceptional at communication.

Key Responsibilities:

• Member Experience & Support
  • Be the first point of contact, welcoming members and guests with warmth and professionalism.
  • Build strong relationships with members and foster a vibrant sense of community.
  • Handle member requests and provide support with services such as printing, beverages, and general queries.
  • Maintain an in-depth understanding of workspace offerings to assist members effectively.
  • Manage feedback and escalate concerns where necessary to ensure member satisfaction.
• Space Management & Operations
  • Ensure the workspace remains tidy, organized, and visually appealing.
  • Perform regular checks to identify maintenance or supply needs and communicate them to the administration.
  • Onboard new members, give workspace tours, and explain membership benefits.
  • Manage bookings for meeting rooms and shared spaces, ensuring smooth scheduling.
• Enquiry Management & Sales Support
  • Respond to workspace inquiries (private offices, desks, meeting rooms) via phone, email, or walk-ins.
  • Conduct tours for prospective members, showcasing the benefits and unique features of the space.
  • Maintain accurate enquiry records and follow up to convert leads into members.
  • Assist in preparing proposals and membership agreements.
  • Collaborate with the team to meet occupancy and sales targets.
• Event Support
  • Assist in planning and executing internal events, workshops, and community gatherings.
  • Handle event logistics including setup, registration, and vendor coordination.
  • Promote events through appropriate communication channels.
  • Provide on-site support to ensure smooth execution of events.
• Digital Marketing & Communications
  • Support the social media and content strategy under team guidance.
  • Help prepare and distribute newsletters and updates.
  • Regularly check and update information across digital platforms and the website.
• General Administrative Tasks
  • Handle incoming/outgoing mail and deliveries.
  • Coordinate with administration for office supplies and inventory management.
• Support the management team with other administrative duties as needed.

Requirements

Skills & Experience:

• Communication & Interpersonal Skills: Warm, articulate, and confident communicator, both written and verbal.
• Organizational & Time Management: Strong ability to multitask, prioritize, and meet deadlines.
• Problem Solving: Resourceful and proactive in resolving issues with creativity and efficiency.
• Customer Service Orientation: Passion for providing excellent service and enhancing member experience.
• Detail-Oriented: Accurate and thorough, especially when managing bookings or member data.
• Tech-Savvy: Comfortable using booking systems, CRM tools, social media, and email marketing platforms.
• Sales & Negotiation (Advantageous): Ability to understand client needs and present solutions effectively.
• Event Coordination (Desirable): Previous experience in supporting or managing events is a plus.
• Community Building: Strong interest in connecting people and nurturing a positive work environment.

Personal Attributes:

• Positive and enthusiastic attitude.
• High level of professionalism and ethical conduct.
• Punctual and deadline-driven.
• Self-motivated and proactive.
• Collaborative team player.
• Well-presented and adaptable.