Community Service Assistant, Program Implementation at Evidence Action

Job purpose

The Community Service Assistant (CSA) position is primarily a field-based position which plays an important role as an interface between Dispensers for Safe Water (DSW) and the communities it serves. This position ensures a sufficient and uninterrupted supply of chlorine and service/maintenance of the installed chlorine dispensers. This in turn enables the community to access safe water hence improving their livelihood through the reduction of waterborne diseases.

Duties and responsibilities

• Conducting dispenser hardware service and maintenance through regular spot checks to ensure proper functionality
• Installing chlorine dispensers whenever necessary, in line with the organization’s protocols, specifications and guidelines
• Delivering chlorine, via motorcycle, to chlorine dispensers located at water points, as assigned
• Ensure safe handling and accountability of chlorine and dispenser part stocks in the store, office and designated sites
• Proper record-keeping by completing relevant forms, documents, and records that are important in inventory tracking
• Engaging the target community and promoter volunteers to promote dispenser usage, handle any/all possible challenges, and report the same to the supervisor
• Collecting all field data for program assessment and accountability, by use of smartphones
• Maintaining high integrity and stewardship of the organizational assets and program field materials assigned for work execution

Key Performance Indicators

• Adoption Rate
• Dispenser functionality rates
• Sustained Functional Dispenser numbers
• Promoter retention

Qualifications

• Minimum-KCSE graduate C- grade and at least a Certificate in communication, Community work, Social work, project management or equivalent.
• Certificate in computer skills in MS office suite.
• Stock management experience/qualifications are an added advantage
• 1-2 years of experience working with communities or social enterprises/NGOs
• Motorcycle riding experience with a valid driving license from a recognized driving school is a MUST
• Fluency in English, Kiswahili

Required Competencies and Attributes

• Excellent communication skills and good public relations
• High-level discipline and good character while engaging with the community and their leaders, program teams and managers.
• Community service attitude/ passion to work in a rural community setting
• High level of integrity and stewardship
• Embraces teamwork and enjoys working in a teamwork environment as a team champion
• Good computer, data entry and management skills
• A positive attitude to work and to develop in a fast-paced work environment