Consulting, Senior Manager, Workforce Advisory Services at Ernst & Young

The opportunity: your next adventure awaits

We are currently seeking highly motivated people to join our Workforce Advisory Services team. Being part of the ‘Workforce Advisory Services’, you will be working with diverse teams of EY professionals aiming to deliver quality services to our clients. You will enhance your knowledge and experience across a wide range of industrial sectors as well as competencies in talent management. These include HR management policies, procedures, and systems development; talent management and leadership transformation; HR processes design and optimization; employee experience & engagement; change management; corporate governance. You will also participate in content marketing, sales, and business development activities for our Consulting Services. As part of our team you will be expected to take on responsibility early, while continuously developing your personal skills through learning, experiences and coaching.

Your Key Responsibilities

• Coordinate delivery of Workforce Advisory Services, and actively seek opportunities to recommend/sell additional EY services, as appropriate.
• Manage overall account engagement and client relationship as the primary point of contact for Workforce Advisory Services.
• Establish confidence and trust between clients and EY and set the tone for successful client engagements.
• Frequently engage the market through Seminars, workshops, surveys and breakfast meetings with industry players.
• Frequently communicate and engage with CHROs/HR Directors to ensure continued market visibility and alignment of service offerings to the market needs.
• Prioritize multiple tasks across several internal groups, ensure quality and client responsiveness, while taking ultimate accountability for meeting established deadlines.
• Deliver billable technical and project management workforce advisory services to our chosen clients.
• Take responsibility for delivery of exceptional client services in line with EY standards and guidelines
• Manage the overall profitability of advisory engagements. Drive firm revenue by regularly reviewing and analysing costs charged to an account, and overall team utilisation.
• Oversee client engagements and finance management as it relates to services provided and related supplemental work included in client accounts in assigned portfolio such as invoicing and A/R collection management, Work in progress margin monitoring etc.

Skills And Attributes For Success

• Experience interacting with senior level management and a track record of successful client management;
• Experience in delivering human resources transformations and talent management
• Strong project management and organizational skills.
• Strong written, verbal and listening skills are required.
• The ability to understand what is communicated orally and an urgency to resolve issues quickly and appropriately;
• Excellent interpersonal skills, with an ability to quickly build rapport and establish trust and understanding with others;
• Proficiency in MS Word, Outlook, and Excel, Some experience with ERP systems, or web-based portal applications (e.g. SharePoint)

To qualify for the role, you must have:

• Bachelor’s degree with a minimum of second-class upper honours or equivalent in any of the following fields of study; - Human Resources Management, Social Sciences, Commerce, Accounting or Finance, International Business, or Legal Studies
• Current Membership of relevant professional bodies such as CIPD, IHRM, SHRM or equivalent
• Master’s degree in Business, Economics, Strategic Management, Human Resources Management or any related field will be an added advantage.
• A minimum overall grade of a B+ in KCSE and B+ in both English & Mathematics
• 7+ Years’ experience delivering HR Consulting Services

What’s In It For You

• Accelerate your technical capabilities and transformative leadership skills with future-focused courses and development programs.
• Broaden your horizons by working on highly integrated teams across the globe and collaborate with people of diverse backgrounds — both professionally and culturally.
• Bring out the best in yourself with continuous investment in your personal well-being and career development.
• Develop your personal purpose, as we work towards our shared purpose of ‘Building a Better Working World’